Hyundai Internet Sales Team Lead

Fitzgerald Hyundai Subaru Gaithersburg•Gaithersburg, MD

About The Position

Hiring Immediately, Hyundai Internet Sales Team Lead with Growth Potential to Management Level Fitzgerald Auto Mall is seeking Automotive Internet Sales Team Lead to add to our growing Hyundai sales department! Our sales are on the rise, and we need energetic people that love customer service to help us keep up with increased traffic. ISM Key Responsibilities:

Requirements

Applicants must be 18 years or older and be authorized to work in the US.
Applicants must have a valid driver’s license.

Responsibilities

Lead Handling & Response
Respond to all inbound leads (website, OEM, third-party, phone, chat, text) within dealership time standards
Make timely outbound calls, texts, and emails to engage and qualify prospects
Set and confirm showroom and virtual appointments
Maintain accurate notes and activity tracking in the CRM
Customer Experience
Provide clear, friendly, and professional communication at every touchpoint
Answer vehicle availability, pricing, trade-in, and financing questions accurately
Build rapport and trust while guiding customers through the buying process
Ensure a seamless handoff to showroom sales staff
Follow-Up & Nurturing
Execute dealership follow-up processes for unsold and sold customers
Maintain consistent contact until the customer purchases or opts out
Re-engage lost or aging leads according to store standards
CRM & Process Adherence
Log all customer interactions in the CRM
Follow dealership lead handling standards, scripts, and workflows
Meet or exceed response time, appointment set, and show rate goals