Hygiene Coordinator

Lightwave Dental•Richmond, VA

21d

About The Position

At River Run Dental - Libbie Mill, we pride ourselves in delivering amazing patient care while maintaining a dynamic and fun culture. Our office treats our patients like family and highly values our patient relationships. We work hard and offer the most up-to-date procedures to provide comprehensive care. Our team is an incredible group that works together to achieve the results we are looking for – smiling faces on our patients and our team!! We would love to have you join our office family! Hygiene Coordinator River Run Dental – Multi-Location Support Role River Run Dental is looking for a highly organized, proactive Hygiene Coordinator to support and optimize hygiene schedules across our 6 office locations. This role is ideal for someone who thrives behind the scenes, loves solving scheduling challenges, and is driven by efficiency, communication, and results. If you enjoy fast-paced environments, working with technology, and making a real impact on patient care and practice growth—this is the role for you.

Requirements

Dental scheduling or administrative experience preferred
Strong organization and multitasking skills
Excellent communication (phone, text, and written)
Comfortable working across multiple systems and tools
Detail-oriented with a strong sense of urgency
Team player with the ability to work independently

Responsibilities

Manage hygiene schedules across all locations
Adjust, reschedule, and maximize appointments daily
Maintain 5% or less downtime and work toward full schedule utilization
Confirm all hygiene appointments using established protocols
Proactively fill openings using waitlists, ASAP lists, and unscheduled patient reports
Respond to patient communication platforms (Truelark, Axle, Liine, etc.)
Monitor cancellations and reschedule requests in real time
Apply cancellation protocols and minimize gaps
Quickly fill last-minute openings
Review all schedules each morning across all offices
Remove unconfirmed appointments by midday
Continuously fill openings throughout the day
Track and report daily hygiene availability
Assist with insurance verification and breakdowns (as time permits)
Help fill doctor-side opportunities from unscheduled treatment lists
Support patient communication and inbox management