Hydraulics Product & CVA Manager

Thompson Tractor•Birmingham, AL

About The Position

The Hydraulics (Hose and Coupling, Cylinders, Pumps & Motors) & CVA (Customer Value Agreement) Product Manager is responsible for maximizing the sale of hydraulic, fluids and filter parts and service to customers throughout the Thompson Tractor territory. This role will provide specialized knowledge, marketing, and sales support for Thompson Tractor personnel. It will also work across the organization to execute on CVA growth strategies, develop promotional offers, and go to market strategies. Individual sales objectives must be met while working with customers to manage their hydraulic parts to maintain the lowest possible cost per hour. The ability to communicate the value of purchasing premium parts and service in a price sensitive market is necessary. The Hydraulics & CVA Product Manager will demonstrate initiative, commitment to teamwork, enthusiasm for customer service, and dedication to finding solutions in an efficient manner.

Requirements

Minimum Education : High school diploma or the equivalent
Telephone and verbal communication skills
Written communication skills
Strong technical/equipment repair skills
Microsoft 365 Computer skills
Relationship building
Parts identification
Job Training
Supervisory skills training
Business communication skills training
Compliance training
Safety

Responsibilities

Develop and implement a sales strategy for the assigned products (Hose & Coupling, Cylinders, Pumps and Motors, Customer Value Agreements, Fluids & Filters)
Assist MSRs, PSSRs, and CSRs in marketing/selling the assigned products
Evaluate training needs for PSSR’s and make recommendations for in-house or outside training programs regarding hydraulic, fluids & filters, and CVA products
Work with the marketing department to develop and implement a promotional plan for each assigned product
Work with Parts Operations to ensure proper execution of inventory programs by having the correct inventory and applicable parts or service discounts
Provide technical expertise for the assigned products
Monitor and report product performance and competitive activity
Provide liaison support between customer, TTCO, and Caterpillar
Establish and maintain personal working relationships with customers
Work with PSSRs to ensure full utilization of TTCo hydraulic & CVA offerings
Work with Caterpillar ASR and CAT product groups to utilize all national and OTO programs to their fullest.
Identify candidate customer sites for Job Site Solutions (All Makes/All Models).
Provide up to date tooling and resources.