Hydraulic Hose Technician & Counter Associate

Midwest Hose & Specialty•Williston, ND

6d•Onsite

About The Position

This position is a hybrid between Hydraulic Hose Technician and Counter Associate. This position receives inbound phone calls and walk-in customer inquiries, documenting accounts and submitting orders in a professional manner. Work independently with limited or no supervision at times, have a solid understanding of basic computer tasks including typing. This role demands strong communication skills, both verbal and written. Diagnose and repair issues with hydraulic systems and responsible for running hydraulics shop processes. This role performs a high standard of work and quality that is often time sensitive. Ideal applicants may have prior experience as a Parts Specialist, or worked at a parts counter in the past.

Requirements

Excellent verbal and written communication skills
Proficient in Microsoft Office (Word, Excel, Outlook, etc.)
Must be able to type more than 50 WPM (will complete short typing test upon onsite interview)
Compassionate and patient customer service skills
High attention to detail
Active listening skills
Prolonged standing, walking, stooping, bending, lifting – 100% daily (subject to change daily)
Assist in lifting, pushing, and/or pulling up to 50 lbs. in adherence with Midwest Hose Safety Standards
Ability to learn and think quickly
Energetic, outgoing, and positive attitude
Good organization skills
Reliable and dependable
Team-player
Ability to prioritize and mange time
Regularly required to talk and listen; sit; stand; walk; use hands to finger, handle, or feel; reach with hands and arms
Must be able to meet the physical demands typical in a warehouse environment including but not limited to grasping and fine manipulations with hands, reaching, squatting, climbing, activities working around moving machinery, exposure to marked changes in temperature and humidity, exposure to light dust and fumes.
Commitment to work additional hours as needed
Prior hose & fitting experience (required)
High School diploma or GED (required)

Nice To Haves

Customer service experience (highly preferred but not required)
Forklift experience (preferred but not required
Additional power equipment experience (preferred but not required)

Responsibilities

Assist telephone and walk-in customers
Understanding and utilizing catalog to assist customers in part selection
Initiating customer orders and counter orders through ERP
Cash, credit, and check processing
Supporting Hose Technicians as needed to fulfill orders
Various inventory control tasks including paperwork and computer driven transactions
Identify customer needs
Meet and/or exceed monthly customer experience goals
Navigate through multiple computer programs with speed and accuracy
Work with customers to resolve all inquiries
Display good work ethic
Maintain professionalism in the work place
Perform any other assigned proprietary duties
Inspect and diagnose overall condition of machines
Run hydraulics shop effectively and efficiently
Provide maintenance on hydraulic systems
Select and use proper tools and equipment for each task
Diagnose and repair issues with hydraulic systems
Document actions by completing production and quality forms
Maintain safe and clean work environment
Maintain professionalism in the work place
Perform any other assigned proprietary duties