Hydraulic/Electric Mechanic - Field Service

Forklifts Group•Monroe, MI

17d•$22 - $29•Onsite

About The Position

Troubleshoot, repair, and maintain industrial vehicles, including forklifts, railcar movers, container handlers, and terminal tractors. Perform routine maintenance and breakdown repair work in the field at customer sites. Prioritize work orders, comply with safety incident reporting, and ensure all paperwork is submitted timely and accurately. Provide excellent customer service and maintain company-provided assets, including all work tools and vans.

Requirements

High School Diploma or equivalent. Vocational or technical certification preferred.
2+ years of experience in a service technician role.
Previous experience with hydraulics and computer diagnostics.
Ability to interpret and apply schematic diagrams.
Valid Driver’s License and driving record acceptable to insurance company.
Ability to work independently and to effectively prioritize demands and execute tasks.
Strong attention to detail, project management, and organizational skills.
Strong written and verbal communication skills with the ability to convey information to internal and external customers in a clear and concise manner.
Adhere to company’s core values.

Responsibilities

Diagnose and troubleshoot customer breakdowns; provide proper repairs to minimize equipment downtime and initiate estimates for on-site repairs.
Set up and operate lathe, drill press, grinder, and other metalworking tools to make and repair parts.
Perform routine scheduled maintenance, including standard inspections, repair and replace defective parts, lubricate parts, and repair electrical equipment.
Inspect used parts to determine changes in factory specifications.
Review repair work and scheduled maintenance results with customers, communicating any potential issues.
Responsible for field quoting and communicating services to customers.
Utilize the Mobile Service application to close the day, fill out work orders, obtain customer signatures, finalize jobs, and mark them as complete.
Provide daily status updates to the dispatchers and review any customer issues or concerns with the dispatcher and account manager.

Benefits

All shifts Monday - Friday 7:00 am - 3:30 pm
$2,000 sign-on bonus and referral bonus opportunities
Competitive salary with monthly bonus opportunities
Comprehensive benefits include medical, dental, vision, and 401(k) with employer match and profit-sharing.
Opportunity to earn monthly premium discounts.
3 weeks PTO annually prorated in the first year, and 10 paid company holidays.
Tool loan program
No flat rate
Annual Boot, Safety Glasses, and Gym Reimbursement Programs
Company provided: Modern service van: Including fuel card and maintenance Laundered uniforms Technology: iPad, laptop, and iPhone Specialized tools PPE