Hybrid Triage Program Manager & Peer Support Specialist On-Call - Care Team

Hathaway-Sycamores • Altadena, CA

228d • $33 - $34 • Hybrid

About The Position

The City of West Hollywood intends to establish a 24/7/365 mobile support service, "West Hollywood Care Team" (Care Team) designed to rapidly respond to community members experiencing a behavioral health crisis and other unmet social service needs, within West Hollywood city limits. Care Team services may take place in private homes/apartments/condo units, schools, workplaces, or any other community-based location. Consumers served may include residents, both housed and unhoused, students, members of the local workforce and visitors. The City of West Hollywood is designing the Care Team to integrate with the Los Angeles County Department of Mental Health (LACDMH) network of Field Intervention Teams (FIT), which is the County's behavioral health crisis responder system served by Mobile Crisis Outreach Teams (MCOT) and Psychiatric Mobile Response Teams (PMRT). This position is "On Call and can fill in for colleagues who are unable to work their scheduled hours and / or gaps in a shift. This position is cross trained in two roles, Triage Program Manager and Peer Support.

Requirements

• B.A. in related field plus 1 year management experience preferred.
• Excellent consumer de-escalation skills.
• Excellent written and oral communication skills.
• Creativity, flexibility, time management, and organizational skills.
• Proficient with Microsoft Word & Excel.
• Ability to manage and work through conflict in a calm manner.
• Be at least 18 years of age.
• Self-identified as having experience with the process of recovery from a mental illness or substance use disorder.
• Willing to share lived experience.
• Strong dedication to recovery.
• Agree, in writing, to adhere to the Code of Ethics.
• Certification in peer support is preferred but not required.
• Valid California Driver License and a driving record acceptable to the Agency's insurance carrier.
• Ability to use agency vehicle with appropriate insurance for transporting consumers.

Nice To Haves

• Certification in peer support.
• Experience in a similar role or environment.

Responsibilities

• Serve as the point of contact for Sycamores, working with the 988-call center, West Hollywood 911, West Hollywood Fire Dept., etc.
• Dispatch teams (two Peer Support Staff) to the field for in-person evaluation.
• Ensure that calls are dispatched based on acuity and collect data on calls for agency outcomes.
• Monitor the use of agency vehicles and communicate maintenance/repairs needed to the Assistant Vice President of Facilities.
• Oversee and ensure that all staff follow the Sycamores Care Team workflows and policies.
• Provide stabilization interventions and advocate for client voice and choice.
• Consult with consumers regarding community resources, crisis intervention, and available community services.

Benefits

• Starting pay range of $33 - $34.17 per hour based on previous work experience and educational background.
• Equal Opportunity Employer status.
• Fair Chance employer compliance.

What This Job Offers

• Career Level: Entry Level
• Industry: Social Assistance
• Education Level: Bachelor's degree