Hybrid Travel Sales Consultant

Viking Cruises US • Los Angeles, CA

111d • $80,000 - $190,000

About The Position

We are looking for a Hybrid Travel Sales Consultant agent to handle inbound sales calls and assist walk in traffic in our Woodland Hills office on a hybrid work schedule. On their work from home days, they will handle inbound sales calls. On their hybrid in-office days they will prioritize assisting walk-in guests with making new bookings and assisting currently confirmed guests with any inquiries. The ideal candidate will have strong sales and customer service skills and thrive in a hybrid environment. Travel Sales Consultants have the earnings potential of $80,000 – $190,000 annually (base + commission). Consistently rated at the top of river, ocean and expedition cruising, award winning Viking Cruises offers high earning potential unlike any you will find and loyal guests you will be long lasting relationships with. Join us in making dreams come true for our guests as they explore the seven continents aboard our luxurious ocean and river vessels. Apply now and embark on an exciting career with Viking Cruises! This is a hybrid position based in our Woodland Hills, CA office. You will be required to adhere to our hybrid work policy, working from our office Monday and Thursday plus one additional weekday on a weekly basis.

Requirements

• Experience as a telephone salesperson or similar sales role
• 5+ years’ experience as an Account Executive or in a similar sales role
• Demonstrated success in meeting and exceeding monetary sales KPI metrics
• Strong experience in making sales in person and over the phone
• Strong customer service skills
• Exceptional communication, negotiation, and interpersonal skills
• Ability to build and maintain relationships with high-end clients
• Conflict resolution skills
• Work collaboratively with all levels of the organization in person to resolve customer service inquiries/issues
• Discipline to work in a structured environment with schedule adherence
• Previous sales experience with ability to close on the first call
• Proficiency with basic computer applications and equipment (MS Word, Teams, Outlook)

Nice To Haves

• Must dress professional while in the office with Guests
• Must act in a professional manner at all times

Responsibilities

• Handle inbound sales calls from consumers, identify their needs, and make travel recommendations (no cold calling, ever)
• Make follow-up outbound calls, overcome objections, and close the sale
• Provide personalized recommendations based on guests’ preferences and interests
• Build lasting relationships to drive consumer loyalty
• Explain cruise itineraries, onboard amenities, and pricing details
• Maintain accurate records of interactions and follow up with leads
• Work with walk-in guests, identify their needs, and make travel recommendations
• Identify guest needs and resolve conflict to achieve the highest level of customer satisfaction
• Effectively communicate policies and procedures
• Provide assistance to guests in regard to change requests, itinerary or cruise inquiries, take payments and other service needs directly related to a booking or customer profile
• Ensure accurate and timely service and respond quickly and proactively to customer requests
• Maintain customer records in company CRM tool

Benefits

• Highly competitive compensation plan breakdown
• Average earning potential of $90,000 annually (hourly base + commission)
• Historic annual average commission of $53,000
• Employees are eligible for annual discretionary bonus
• 401(k) plan with company match
• Full benefits including medical, dental, vision, life and disability insurance at a highly subsidized rate
• Paid training (hourly pay + guaranteed commission for first 3 months)
• Accrue 15 paid vacation days, sick time accrual by state, and 6 paid holidays per year
• Opportunity to take a free and/or discounted cruise
• Highly subsidized gym membership
• Various in-office perks
• Discounts on theatres, theme parks, movie tickets, travel discounts through IATA membership

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level