Hybrid Staff Accountant/Front Desk Agent

Royal Sonesta Capitol Hill Washington, District of Columbia 20001

33d•$30 - $32

About The Position

We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting. Job Description Summary • Performs daily review of revenue reconciliation between Opera (PMS) trial balance and the amounts in the financial systems software, and approves respective revenue journal entry in GL • Prepares and posts journal entries throughout the month as well as during month-end close, including accruals and adjustments • Prepares balance sheet reconciliation workpapers for review by the Senior Finance Leader • Assists the Senior Finance Leaders with the development of quarter-end, month-end, and year-end financial statements • Assists with financial audits and preparing appropriate audit work papers • Maintains records of organization's financial activity in accordance with Job Profile Summary- Guest Services Agent: The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore represents the brand as all guests enter the hotel. GAAP and organizational standards • Performs special projects as needed • Perform other reasonable job duties as requested by Supervisors

Requirements

Strong understanding of general ledger accounting
Demonstrate knowledge of Generally Accepted Accounting Principles (GAAP) with ability to research and recommend appropriate actions
Demonstrated experience interpreting and producing financial status reports
Exceed expectations
Hold yourself and others accountable
Continuously improve
Dig deeper and find ways to succeed
2+ years’ experience in general accounting and financial record keeping preferred (hospitality industry preferred)
Bachelor’s degree in Finance, Accounting or equivalent preferred
Advanced knowledge of Microsoft Excel and ability to effectively organize, manipulate, and analyze large amounts of data
Ability to proactively communicate and work effectively with hotel accounting staff, outside vendors, and internal customers
Excellent problem-solving skills and ability to think outside the box and challenge the status quo
Must be PC proficient and able to thrive in a fast pace setting
Demonstrate ability to use technology to improve processes and efficiencies
Strong attention to detail and commitment to high quality work
Strong analytical skills and ability to accurately process numerical data
Ability to multi-task, work under pressure and meet deadlines required
Excellent written communication skills
Excellent organization skills and must thrive in a teamwork setting

Nice To Haves

Understanding of USALI standards would be a plus
Opera Property Management System Experience a plus

Responsibilities

Performs daily review of revenue reconciliation between Opera (PMS) trial balance and the amounts in the financial systems software, and approves respective revenue journal entry in GL
Prepares and posts journal entries throughout the month as well as during month-end close, including accruals and adjustments
Prepares balance sheet reconciliation workpapers for review by the Senior Finance Leader
Assists the Senior Finance Leaders with the development of quarter-end, month-end, and year-end financial statements
Assists with financial audits and preparing appropriate audit work papers
Maintains records of organization's financial activity in accordance with GAAP and organizational standards
Performs special projects as needed
Perform other reasonable job duties as requested by Supervisors
Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.
Responsible to maintain the security of cash, credit card transactions, and guest information.
May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.
Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.
Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
Issue, control and release guest safe-deposit boxes.
Comply with federal, state and local laws regarding health, safety, and alcohol services.
Perform other duties as assigned.