Hybrid Proofreader, Sr. - Mon - Fri 2pm-11pm

Williams Lea•Wheeling, WV

42d•$19•Hybrid

About The Position

The Senior Proofreader is an experienced position delivering exceptional customer service to our clients by providing timely and accurate proofreading at an intermediate to advanced level, advanced ability to assess documents, and has a technical eye to detect and ensure proper spelling, grammar, verbiage, and formatting (proofing, edits, conversions, formatting, creation, comparisons, etc.) for requesters. The position requires advanced software aptitude in those programs used for document production, as well as speed and accuracy in a high-volume, high-pressure production environment. The Senior Proofreader may require the training of team members and may be responsible for the day-to-day coordination of workflow within a shift or site.

Requirements

Highschool diploma or equivalent required. Higher level education preferred or equivalent work experience
Minimum 3 years' experience preferably in a legal, banking or large corporate environment
Strong in grammar and composition rules required for editing and proofreading
Advanced knowledge of MS Word, Excel, and PowerPoint desired
Knowledge of a legal timekeeping or job tracking system is preferred
Ability to work in a fast-paced, team environment, working both independently and collaboratively
Ability to prioritize work, balance projects and meet deadlines in a timely manner
Strong attention to detail with good organizational skills and emphasis on accuracy and quality
Ability to handle sensitive and/or confidential documents and information
Ability to make independent decisions that conform to business needs and policy
Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to escalate a problem to a supervisory level
Excellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate deadlines and pressure
Must be self-motivated with positive can-do attitude
Proven customer service skills are required to create, maintain and enhance customer relationships
Must be able to interact effectively with multi-functional and diverse backgrounds

Nice To Haves

English, journalism, proofreading experience preferred

Responsibilities

Perform work in proofreading according to established policies and procedures
Identify and correct spelling, grammar, and verbiage errors in complex legal documents
Check corrected proofs of legal documents against mark-up for comparison and quality assurance
Detect formatting and compositional errors in documents, work independently or with appropriate colleagues to correct, as required
Oversee proofreading assignments, coordinates workflow or intake of proofreading assignments within team
Troubleshoot more complex requests, along with software or hardware problems
Utilize appropriate logs and/or tracking software for all assigned work
Meet contracted deadlines for accepting, completing, and delivering all work
Communicate with peers, supervisor or client on job or deadline issues
Intakes work requests from the client; including clarification of job instructions and negotiation of deadlines with the requester. Seeks alternate solutions to deadline requests, as needed
Perform workflow coordination duties
Prioritizes work requests across team and coordinates/balances multiple projects based on experience and following established guidelines, especially when working with escalated deadlines or issues
Creates and edits documents, mail merges, charts, graphs, tables, etc.
Scans and cleans up documents utilizing scanner equipment and appropriate software
Converts and cleans documents from other software applications
Help foster a proactive environment of continuous service enhancement and relationship building with the client
Handle sensitive and/or confidential documents and information
Perform Quality Assurance on work of others
Train more junior staff members
Assist Document Services or peer teams with document production and preparation, as needed
Complete other tasks and assignments as assigned by management
Interact with clients in person, over the phone or electronically
Adhere to Williams Lea policies in addition to client site policies
Use equipment and supplies in a cost-efficient manner

Benefits

Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)
401k Retirement Savings Plan Including Employer Match
Paid Time Off (PTO)
Life Insurance
Paid Parental Leave
Short-term & Long-term Disability
Healthcare & Dependent Care Flexible Spending Accounts
Domestic Partner Coverage
Commuter Benefits
Legal Assistance
Employee Assistance Program (EAP)
Company Provided Parking
Additional Employee Perks and Discounts