Hybrid Processor

Hub International Insurance•Rockland, MA

49d•$16 - $17•Hybrid

About The Position

The Hybrid Processor is responsible for accurately and timely processing insurance documentation to meet loan requirements. Working under direct supervision, this role involves data entry, reviewing various insurance documents across multiple lines of business, and completing transactions as needed. In addition to processing tasks, the position includes providing exceptional customer service by assisting both customers and insurance agents over the phone. You’ll handle both inbound and outbound calls, assist in obtaining the necessary insurance documentation, and educate callers on the requirements needed to fulfill their loan agreements. About HUB : HUB Financial Services stands out as an industry leader in effectively managing lending risk associated with loan-level collateral for financial institutions. Whether you’re dealing with real estate owned , residential real estate, commercial real estate, auto, watercraft, RV, powersport, or equipment portfolios, our outsourced insurance tracking , blanket , and impairment programs are designed to address lending risk comprehensively. Our commitment to tailoring solutions means we create a unique strategy for each client and portfolio. Why Choose HUB? Throughout our network of more than 500 HUB offices in North America, we offer a competitive, exciting and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees and providing continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolve as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. ESSENTIAL DUTIES AND RESPONSIBILITIES Field inbound and outbound calls to customers and insurance agents while providing superior customer service across all escrow and non-escrow insurance products. Key in and validate data received in order to update loan records. Match insurance documents to loan records in the Miniter Ecommerce System. Train in additional supplemental processes based on business need. Adhere to the Daily Workflow Schedule which outlines job responsibilities and daily production goals. Actively participate in all training sessions, team meetings, department meetings and One-on-one meetings. Participate and/or collaborate in assignments and special projects. Other responsibilities as directed. Attends industry related continuing education training and courses The essential duties contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences, equalize peak work periods or otherwise to balance the workload.

Requirements

High attention to detail is required
Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
Required- 10 key typing: Minimum 32 WPM
Required- Reading Comprehension: Understanding company manuals step-by-step
Required- a working knowledge of Windows computer environment & Office software
Skills testing may be required prior to an interview
Field inbound and outbound calls to customers and insurance agents while providing superior customer service across all escrow and non-escrow insurance products.
Key in and validate data received in order to update loan records.
Match insurance documents to loan records in the Miniter Ecommerce System.
Train to additional supplemental processes based on business need.
Adhere to the Daily Workflow Schedule which outlines job responsibilities and daily production goals.
Actively participate in all training sessions, team meetings, department meetings and One-on-one meetings.
Participate and/or collaborate in assignments and special projects.
Other responsibilities as directed.
Ability to understand policy forms and coverage descriptions
Organizational skills required
This position requires real-time telephone-based communication with customers as an essential function of the role.
Team members must be able to listen, understand, and verbally respond to customer inquiries over the phone in a timely and professional manner.

Nice To Haves

Willingness to attend educational classes is desired

Responsibilities

Field inbound and outbound calls to customers and insurance agents while providing superior customer service across all escrow and non-escrow insurance products.
Key in and validate data received in order to update loan records.
Match insurance documents to loan records in the Miniter Ecommerce System.
Train in additional supplemental processes based on business need.
Adhere to the Daily Workflow Schedule which outlines job responsibilities and daily production goals.
Actively participate in all training sessions, team meetings, department meetings and One-on-one meetings.
Participate and/or collaborate in assignments and special projects.
Other responsibilities as directed.
Attends industry related continuing education training and courses

Benefits

HSA and PPO Medical plans available through BlueCross BlueShield of Illinois (BSBCSIL)
FSA available
Dental plans through BCBSIL
Vision insurance through VSP
Employer paid Short Term Disability
Employer paid Life Insurance – 2x your salary
401k -Company matching
10 paid Holidays
Floating Holidays and Personal days
Accrue Vacation and Sick time from day 1
Tuition Reimbursement
All full-time employees working 30+ hours a week are eligible for benefits.
Benefits are effective on the first of the month, following their first 30 days.