Hybrid Medical Assistant - Customer Service Senior Rep – Evernorth Workplace Care - Calhoun GA

Cigna Healthcare•Calhoun, GA

20d•Hybrid

About The Position

Hybrid Medical Assistant - Customer Service Senior Rep – Evernorth Workplace Care - Dalton - Calhoun GA The Hybrid Medical Assistant – Reception & Customer Support role is a unique opportunity that blends onsite clinical front‑office support with remote customer service excellence. This position is designed for a Medical Assistant who thrives in both patient‑facing and virtual environments. At Evernorth, we are committed to providing our customers with benefits, expertise, and services that improve their health, well-being, and sense of security. Our people are the key to success in a changing and increasingly competitive marketplace. The collective skills, behaviors, and work experiences of all Evernorth employees enable us to make a real difference in the lives of our customers. We seek the most talented and creative minds in the industry to develop innovative solutions our customers value and expect. Evernorth is committed to recruiting, developing, motivating, and retaining a diverse workforce representing the best and brightest both inside and outside of our industry - a workforce that reflects our customers and the communities where we operate. Evernorth Workplace Care offers client specific services including employer based medical clinics, pharmacies, and onsite coaching. This position will report to Evernorth Workplace Care Manager, responsible for the EWC Customer Support Team.

Requirements

At least 1 or more years of prior Call Center or Customer Service experience.
At least 1 or more years of data entry experience
At least a High School Diploma or equivalent required
Medical Assistant education and CMA is required
Evernorth systems knowledge a plus.
Strong oral & written communication skills.
Strong data entry, typing skills and proficiency in the use of a PC, including use of multiple applications simultaneously.
Capacity to work in a production and quality environment to meet required standards.
Ability to succeed within a team environment.
Being able to sit or work in one specific area for your entire work shift.
Demonstrated high-level communication skills by expressing thoughts and information clearly and succinctly using proper business English and correct grammar.
High-Speed internet at home
Private, quiet place to work at home
This position is a hybrid role, and candidate must be local to the Dalton/Calhoun GA area.
The hours for this role are Monday – Friday 8:00 am – 5:00 pm and/or 9:00am – 6:00 pm
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Nice To Haves

Passionate about going above and beyond
Independent worker and self-starter
Customer-centric Focus
Dynamic personality
Bilingual English/Spanish

Responsibilities

Serve as the first point of contact for patients and visitors at the onsite health center.
Greet patients professionally and manage front desk operations.
Perform reception and administrative Medical Assistant duties, including:
Appointment check‑in and coordination
Patient flow support
Documentation and data entry
Maintain compliance with HIPAA regulations and Cigna/Evernorth guidelines.
Ensure a positive, professional, and welcoming patient experience.
Support clinical staff and Wellness Rewards Nurse with administrative needs.
Provide exceptional customer service to internal and external customers.
Perform telephonic appointment scheduling and outreach calls in support of Healthy Life Centers.
Independently respond to customer inquiries of moderate to substantial complexity.
Conduct research and interpret policies to deliver accurate, effective responses.
Ensure data integrity across all systems.
Meet or exceed established goals for:
Internal Call Monitoring Audits
Work independently with minimal supervision.
Support extended hours when business needs require flexibility.
Additional responsibilities as assigned by manager