(Hybrid) Manager Epic Lab Info Systems- IS Application Svs

Penn State Milton S. Hershey Medical Center • Hershey, PA

78d • Hybrid

About The Position

As part of an enterprise growth initiative, Penn State Health is looking for a dynamic leader to directly manage the implementation, stabilization, and support of Epic and/or other healthcare applications and teams. Ensure system functionality is designed and delivered to support clinical, business, and information needs. Engage key clinical, financial services and operational stakeholders to align Information Technology resources to support the organization's goals and objectives. Partner with stakeholders to develop, implement, and maintain software solutions to support optimal care delivery and healthcare operations. Provide information technology operational leadership and support for business and clinical functions. Work closely with application managers, IS teams, and operational teams to identify changes required in the current workflow, system design, build, and long-term support. Manage the selection, development, and coaching of team members.

Requirements

• Bachelor's Degree with six (6) years experience or ten (10) years of Laboratory Information System, Blood Bank application, Instrument Manager application, and clinical device integrations experience required in lieu of degree.
• Minimum of 3 years' experience in a lead or supervisory role or leading health system initiatives.

Nice To Haves

• Epic certification preferred. If not certified, must complete Epic certification as assigned in related application within 6 weeks after last training class.

Responsibilities

• Directly lead a team of analysts during implementations and ongoing support under the direct supervision of systems application director.
• Oversee system maintenance tasks, including software updates, patch installations, firewall requests, vulnerabilities, cyber exceptions, server certificates, and system backups.
• Ensure that IS-defined change control processes are followed.
• Collaborate with the Environment and Release Manager/Integration Architect to develop a strategy for implementing regular upgrades and maintenance of Epic systems and/or other integrated and interfaced applications.
• Oversee the completion of cyber risk assessments, documents, and network diagrams for supported applications.
• Lead vendor relationships to resolve vendor product issues, evaluate new functionality, and contract review.
• Consult with other IS leadership and senior operational leadership to drive optimization and performance of healthcare technology systems.
• Collaborate to provide technical leadership for the implementation and support of software applications, enhancements, and modifications.
• Oversee the implementation of new workflow and/or application systems within the enterprise.
• Prioritize and manage portfolio of work.
• Prepare and recommend short-term and long-term goals and objectives that align with the enterprise strategic vision.
• Participate in on-call support for one or more applications.
• Responsible for candidate selection process, hiring onboarding, and offboarding of team members.
• Ensure cooperative and respectful work relationship of assigned staff following and embracing the organizational RITE values.
• Responsible for the evaluation of employees' job performance and conformance to regulations.

Benefits

• Medical, dental and vision with no waiting period.
• Employee Wellness Programs and Fitness Discounts.
• Generous Paid Time Off, Personal Time, and Paid Parental Leave.
• Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
• Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.
• HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation.
• Employee Exclusive Concierge Service for scheduling.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Hospitals
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees