Hybrid Intake Scheduling Specialist - Bangla Preferred!

CareSource • New York, NY

2d • Hybrid

About The Position

The Intake Scheduling Specialist processes referrals; explains the program(s) and their benefits to potential enrollees and their families; addresses Medicaid issues of potential enrollees to Entitlement department and timely follows up on their resolution; schedules RNs visits, communicates to referral source about status of referrals; assures accuracy of data entry and demographic updates; provides office assistance to Intake/Outreach department and performs related duties as assigned.

Requirements

• High School or GED required
• Two (2) years experience in healthcare setting preferred
• Experience in working with scheduling system (EHR/EMR platforms and shared inbox tools (Outlook shared mailboxes) required
• Excellent verbal and written communication skills
• Strong organizational and time management skills, especially in handling multiple referrals and deadlines simultaneously
• High attention to detail when reviewing documents, entering data, and managing schedules
• Accurate data entry and documentation skills with a focus on consistency and quality
• Fluent English communication skills, both written and verbal
• Bangla-speaking bilingual candidates to support communication with diverse client populations
• Professional, clear communication style when interacting with clients, providers, and vendors
• Strong customer service mindset, with the ability to respond promptly and professionally to inquiries
• Ability to resolve scheduling issues, identify conflicts, and provide solutions calmly and effectively
• Strong follow through, ensuring referrals progress without unnecessary delays
• Analytical thinking to identify missing information, anticipate scheduling conflicts, and escalate when needed
• Adaptability and resilience in fast paced or high volume environments

Nice To Haves

• Associates degree preferred

Responsibilities

• Process incoming referrals by reviewing documentation for accuracy, completeness, and eligibility, and entering required information into internal systems.
• Assist with obtaining follow up documentation, including outreach to providers, clients, or vendors to secure missing or updated records required to advance referrals.
• Schedule appointments efficiently, ensuring proper alignment of client needs, provider availability, and program requirements.
• Manage and maintain the shared intake inbox, triaging all incoming communication, responding to inquiries, and routing messages to the appropriate team members promptly.
• Coordinate with external vendors to confirm availability, provide updates, and ensure smooth scheduling workflows.
• Track and monitor referral statuses, following up proactively to prevent delays and maintain accurate documentation.
• Support continuous workflow improvement by collaborating with the intake team and identifying opportunities for process optimization.
• Perform any other job related duties as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED