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Responsible for managing the activities at the Front Desk during the overnight shift for 2-3 shifts per week and working as Front Desk Agent the other shifts of the week. Ensures communications and follow-up with day shift on any problems, guest requests or special requirements. Supervising the entire hotel during the overnight shift and being familiar with all Front Office, Reservation, Housekeeping, and Concierge, Valet Parking and Telephone policies and procedures. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies.
