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The Hybrid Customer Service Representative (CSR) and Forklift Operator is a dual-role position responsible for managing customer interactions and maintaining accurate inventory records while safely and efficiently handling warehouse operations. This role involves interfacing with customers and the warehouse team to ensure their product throughput, resolving inventory and shipping issues, and operating material handling equipment to stage, load, and unload products. The employee will ensure positive customer relations, accurate order processing, and warehouse cleanliness while adhering to safety standards and standard operating procedures (SOPs).