Hybrid Cloud & Tech Resilience - Manager

PwC•Charlotte, NC

9d•$99,000 - $232,000

About The Position

At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime. Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloud-based systems. Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Analyse and identify the linkages and interactions between the component parts of an entire system. Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion. Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables. Develop skills outside your comfort zone, and encourage others to do the same. Effectively mentor others. Use the review of work as an opportunity to deepen the expertise of team members. Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. The Opportunity As part of the Cloud Operations team you will lead the development and implementation of innovative cloud resilience strategies. As a Manager you will supervise and mentor teams, delivering exceptional results while fostering meaningful client relationships and navigating complex challenges. This role offers a unique chance to enhance your leadership skills while working with advanced technology in a dynamic environment.

Requirements

Bachelor's Degree
At least 5 years of experience

Nice To Haves

Master's Degree in Computer and Information Science, Information Technology, Computer Science, Risk Management preferred
Certification(s) Preferred: Certification(s) from a leading cloud service provider (AWS, Azure, GCP), Certification(s) from a leading on-premises infrastructure provider (VMware, Nutanix Microsoft, RedHat, NetApp, EMC, Cisco, Arista), Certified Business Continuity Professional (CBCP), ITIL Certification, Certified Information Systems Security Professional (CISSP), Certified Information Systems Auditor (CISA), AWS or Azure certifications related to resilience or infrastructure
Demonstrating experience in IT resilience and disaster recovery
Possessing public, private, hybrid, and multi-cloud Infrastructure experience. (Network, Server, Storage, and Database) discovery, design, build, and migration
Providing specialist advice on developing IT resilience strategies tailored to client-specific environments and challenges
Having familiarity with risk management frameworks (e.g., ISO 22301, ISO 27001, NIST, ITIL)
Working with clients to identify critical business functions and their dependencies on IT systems