Hyatt Place Phoenix Mesa - Host Person-Restaurant 1
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The Host is responsible for ensuring the prompt recognition and seating of all guests in outlets as assigned and assists the servers in providing attentive, courteous and efficient service to guests throughout their dining experience. He/she is also responsible for assisting the cashier in the collection of payment for all guest transactions. QUALIFICATIONS: * High School diploma and/or experience in a hotel or a related field preferred. * Must be able to convey information and ideas clearly. * Must be able to evaluate and select among alternative courses of action quickly and accurately. * Must be able to multi task. * Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity. * Must routinely meet deadlines. * Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. * Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need. * Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests. * Must be able to work with and understand financial information and data, and basic arithmetic functions. RESPONSIBILITIES: * Approach all encounters with guests and employees in a friendly, service oriented manner. * Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working (per brand standards). * Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. * Maintain a friendly and warm demeanor at all times. * Comply with certification requirements as required for position to include Food Handlers , Alcohol Awareness, Safety, etc * Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and other employees. * Greet and seat guests at appropriate tables in a timely manner. * Be attentive of guests' needs assist in providing a pleasant dining experience. * Assist cashier in collection of money or credit cards from guests and servers as needed. * Know how to prepare cashier report at the end of the shift. * Pay out servers' and service attendants' tips if appropriate. * Know how to properly take reservations for outlets. * Ensure quality control of menus with regard to cleanliness and appearance. * Perform opening and closing duties according to established side work checklist. * Ability to answer the telephone according to standards. * Have a complete knowledge of standards of service for receiving a room service order. * Have a thorough knowledge of menus and current specials in all applicable departments. * Assist servers and cashiers in the servicing of guests as needed. * Know and understand the state liquor laws. * Perform other duties as requested by management. * Attend meetings/training as required by management. * Interact and occasionally have unsupervised contact with guests and/or colleagues * Maintain a high level of trust and responsibility * Represent the company with certain level of reputation and good character as well as exercise sound judgement PROPERTY INFORMATION: Featuring an outdoor swimming pool, a 14-person hot tub and a 9-hole putting green, this hotel is 15 minutes' drive from Phoenix Sky Harbor International Airport. Free WiFi and docking stations are provided in all rooms. Offering a flat-screen cable TV, each room at Phoenix/Mesa Hyatt Place provides free toiletries, a seating area and an private bathroom. Mini-golf and an indoor fitness center are also provided. Cycling, hiking and golf opportunities are nearby. The 24/7 Gallery menus offers dining options for any time of day. Guests can enjoy a coffee in the morning or a cocktail in the evening at Coffee to Cocktails Bar. The Hyatt Place is 1.1 mi from Sloan Lake, the Chicago Cubs Spring Training Stadium, and is 2.6 mi from the Oakland A's Hohokam Stadium. Free transfer services is offered within a 1.9 mi radius of the hotel. Casa Grande Ruins National Monument is 1 hour's drive from Hyatt Place Phenix/ Mesa. Application deadline for Colorado positions:
