Hy-Vee Wine and Spirits Department Manager

Hy-Vee • Trenton, NJ

244d

About The Position

The Wine & Spirits Department Manager at Hy-Vee is responsible for setting the department standards for customer service, employee relations, cleanliness, professional appearance, and overall profitability. This role involves coordinating the delivery of the freshest and best quality products at competitive retail prices while maintaining a positive atmosphere for both customers and employees. The manager will report to the District Store Director and will oversee the Wine and Spirits Department employees.

Requirements

• High School diploma or equivalent experience.
• Over one year of related work experience.
• Ability to solve practical problems with limited standardization.
• Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
• Ability to compose original correspondence and interpret written work instructions.

Responsibilities

• Maintains a positive attitude and creates an atmosphere of friendliness and fun through flexibility and teamwork.
• Generates a friendly atmosphere by encouraging employees to greet and speak to customers.
• Sets department standards for customer service, employee relations, cleanliness, professional appearance, and overall profitability.
• Smiles and greets customers in a friendly manner.
• Assists customers by escorting them to products, securing out-of-reach items, and loading/unloading heavy items.
• Answers the telephone promptly and provides friendly service.
• Recruits, hires, trains, supervises, disciplines, and evaluates department employees.
• Determines department goals with the store director.
• Establishes weekly work schedules and daily work plans for the department.
• Inspects signage and displays for quality and quantity of merchandise.
• Stays current on trends in product categories and educates customers.
• Handles and satisfies customer issues.
• Figures retail pricing and ensures correct pricing.
• Conducts inventory of the department and plans displays and promotions.
• Ensures proper temperatures and storage procedures are maintained.
• Maintains strict adherence to department and company guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food and Beverage Retailers
• Education Level: High school or GED