Hy-Chi Department Clerk
About The Position
As a Hy-Chi Department Clerk, this position is responsible for filling customer orders, handling food safely, ordering and receiving products, ensuring order accuracy, and properly labeling, dating, and storing products. The role also involves maintaining a positive company image by providing courteous, friendly, and efficient customer service to both customers and team members. Key aspects include working collaboratively with co-workers to ensure customer satisfaction, reviewing daily orders, practicing proper sanitation procedures, and maintaining a clean work area. The clerk will ensure an adequate food supply is ready, anticipate product needs, prepare, finish, and replenish products, pull items from cooler/freezer for cooking, check in and put away products, and review invoices. Where applicable, the clerk will operate the department register and handle payments. Adherence to department and company guidelines for personal hygiene, dress, and company policies is required, along with reporting to work as scheduled and on time.
Requirements
- Ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.
- Ability to do simple addition and subtraction; copying figures, counting and recording.
- Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.
- High school or equivalent experience.
- Six months or less of similar or related experience.
Responsibilities
- Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
- Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
- Makes an effort to learn customers’ names and to address them by name whenever possible.
- Assists customers by escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience.
- Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.
- Takes customer orders at the Hy-Chi Department counter.
- Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
- Reviews orders for the day.
- Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
- Reviews the status and appearance of the food for freshness.
- Ensures that an adequate food supply is ready and on hand and develops or follows a production list.
- Anticipates product needs for the department on a daily basis.
- Prepares, finishes, and replenishes product as necessary.
- Pulls product from cooler/freezer to prepare for cooking.
- Checks in product, puts product away, and review invoices.
- Runs the department register and receives payment, makes change, etc., where applicable.
- Removes trash in a timely manner.
- Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
- Adheres to company policies and individual store guidelines.
- Reports to work when scheduled and on time.
- Washes dishes as necessary.
- Orders product and supplies as necessary.
- Prices product for customers as necessary.
- Delivers orders as needed.
- Assists in other areas of store as needed.
- Performs other job-related duties and special projects as required.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
