HVAC Truck Based Service Manager

Johnson Controls • San Antonio, TX

1d

About The Position

HVAC Truck‑Based Service Manager (TBSM) Build smarter, healthier, more sustainable tomorrows with Johnson Controls. We lead the transformation of buildings for our customers, delivering outcomes that save money, increase efficiency, and make facilities safer and more secure. What you will do You will provide day‑to‑day leadership and operational management for a truck‑based HVAC service team, ensuring excellence in safety, customer experience, technician development, and financial performance. In this role, you will manage a Heavy Chiller Service Team , including mechanics and an a multi-million dollar annual revenue portfolio. You will partner closely with branch leadership and cross‑functional teams to meet commitments and grow the business. Lead, coach, and develop mechanics and support staff, setting clear expectations and fostering a culture of safety, accountability, and continuous improvement. Own P&L performance for your service portfolio; drive revenue growth, margin expansion, forecasting accuracy, and disciplined cost control. Plan capacity and workforce mix; review staffing needs and initiate requisitions to maintain the right labor balance aligned with financial targets. Oversee scheduling, dispatch, and work quality to meet service level agreements and achieve world‑class customer satisfaction. Ensure rigorous compliance with safety programs, company policies, and regulatory requirements. Strengthen customer relationships; engage in key account reviews and resolve escalations with urgency and professionalism. Partner with sales and technical leaders on service scopes, estimates, and change orders—including providing resources for service quotes beyond standard catalogs when required. Track operational KPIs (e.g., backlog, WIP, productivity, warranty, and delivery quality) and lead actions to remove blockers and improve outcomes across people, customers, and company metrics. Champion digital tools and standard work to improve scheduling accuracy, documentation quality, and field productivity. How you will do it You are a hands‑on leader who sets a clear vision, models the behaviors you expect, and enables your team to win. You will: Conduct regular safety tailboards, ride‑alongs, and coaching sessions that reinforce best practices. Use data to guide decisions, aligning workforce capacity to demand and proactively adjusting plans to meet branch commitments. Collaborate with Branch Service Managers, Customer Service Agents/Assistants, Technical Team Leads, and Operations to remove obstacles and streamline handoffs from installation to service. Communicate priorities effectively, celebrate wins, and build engagement through transparency and recognition.

Requirements

• Knowledge of Chillers
• Demonstrated success leading HVAC field service teams—preferably truck‑based—with responsibility for technician development, customer outcomes, and financial results
• Strong leadership skills with a proven ability to coach, inspire, and hold teams accountable in a fast‑paced, matrixed environment
• Financial acumen (budgeting, forecasting, margin management) and an analytical approach to performance improvement
• Proficiency with Microsoft Office and service management systems; comfort with digital tools and standardized processes
• Excellent communication skills and a customer‑first mindset

Nice To Haves

• Experience managing heavy chiller service work scopes and complex service portfolios
• Background partnering across Branch Service Management, Customer Service, and Technical Leadership functions
• Knowledge of Johnson Controls truck‑based service standards and best practices

Responsibilities

• Provide day‑to‑day leadership and operational management for a truck‑based HVAC service team
• Manage a Heavy Chiller Service Team
• Partner closely with branch leadership and cross‑functional teams to meet commitments and grow the business
• Lead, coach, and develop mechanics and support staff, setting clear expectations and fostering a culture of safety, accountability, and continuous improvement
• Own P&L performance for your service portfolio; drive revenue growth, margin expansion, forecasting accuracy, and disciplined cost control
• Plan capacity and workforce mix; review staffing needs and initiate requisitions to maintain the right labor balance aligned with financial targets
• Oversee scheduling, dispatch, and work quality to meet service level agreements and achieve world‑class customer satisfaction
• Ensure rigorous compliance with safety programs, company policies, and regulatory requirements
• Strengthen customer relationships; engage in key account reviews and resolve escalations with urgency and professionalism
• Partner with sales and technical leaders on service scopes, estimates, and change orders
• Track operational KPIs and lead actions to remove blockers and improve outcomes across people, customers, and company metrics
• Champion digital tools and standard work to improve scheduling accuracy, documentation quality, and field productivity
• Conduct regular safety tailboards, ride‑alongs, and coaching sessions that reinforce best practices
• Use data to guide decisions, aligning workforce capacity to demand and proactively adjusting plans to meet branch commitments
• Collaborate with Branch Service Managers, Customer Service Agents/Assistants, Technical Team Leads, and Operations to remove obstacles and streamline handoffs from installation to service
• Communicate priorities effectively, celebrate wins, and build engagement through transparency and recognition

Benefits

• Competitive pay and benefits
• Opportunities for training, career growth, and advancement
• A values‑driven culture focused on safety, integrity, inclusion, and customer success

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees