HVAC Truck Based Customer Resource Coordinator

Johnson Controls

110d • $26 - $33

About The Position

Unleash your potential with the Johnson Controls team! As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Join the Johnson Controls family and thrive in a culture that values your voice and ideas. Your next incredible opportunity is just a few clicks away!

Requirements

• High school diploma or equivalent required.
• Minimum of five years of service industry experience managing service operations and/or service scheduling.
• Ability to perform work independently and demonstrate solid organizational and attention to detail skills.
• Strong interpersonal skills to effectively communicate with both internal and external clients.
• Ability to simultaneously handle a large and diverse number of projects, tasks, and issues.
• Proficient computer skills in Advanced Microsoft Word, Excel, PowerPoint, and Internet business applications.
• Ability to prioritize work activities based on financial impact to desired business goals.
• Ability to influence diverse teams to accomplish tasks/goals.

Nice To Haves

• Associate’s degree preferred.
• Experience and/or basic project accounting or costing principles is desired.

Responsibilities

• Coordinates employee safety statistics and tracks safety training.
• Tracks and manages truck inventory counts.
• Generates on-call schedules and assists with customer surveys.
• Works with CRC to schedule customer service requests from initiation to service completion.
• Maximizes technical resource productivity and profitability by efficiently scheduling and dispatching Technicians.
• Generates and tracks customer orders and processes shipments.
• Tracks branch and vehicle inventories and sets up new customer accounts.
• Partners effectively with the Service Team Manager to ensure technical service work is completed in a reasonable timeframe.
• Analyzes and assesses technical team performance to enhance customer satisfaction.
• Utilizes Microsoft Windows platform tools and company software to track, manage, and support operations metrics.
• Develops and maintains viable long-term relationships with customers and subcontractors.
• Prepares yearly, monthly, and weekly inventory counts and uploads into company platforms.
• Creates new employee trunk locations, tool, and product inventories.
• Participates in business review meetings by preparing and discussing critical account information.
• Researches and follows up on questions identified during monthly business reviews.
• Ensures customer account information is kept up to date in NxGen.
• Facilitates administration of warranty claims.
• Tracks and updates monthly, quarterly, and annual inventory cycle counts.
• Creates RMAs, prepares shipments for return, tracks receipt, and follows up on delays.
• Performs other duties and administrative activities as assigned.

Benefits

• Competitive pay.
• Paid vacation, holidays, and sick time.
• Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one.
• Extensive product and on-the-job/cross-training opportunities.
• Encouraging and collaborative team environment.
• Dedication to safety through our Zero Harm policy.
• Company vehicle, tools, and equipment provided to complete all jobs.
• Scheduling and management support.
• JCI Employee discount programs (The Loop by Perk Spot).

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees