HVAC, Trainer & Technical Support

The Granite Group • Manchester, NH

88d

About The Position

The HVAC Trainer & Technical Support position involves the development, implementation, and maintenance of educational materials for HVAC product and services training. The role includes preparing sales aids, stock lists, and match-up forms for internal and customer use. The trainer will be responsible for scheduling, organizing, facilitating, and delivering classroom, virtual classroom, and on-the-job training for branch personnel and customers. Additionally, the position requires the development and updating of various HVAC certification programs as necessary. The trainer will become certified in vendor training programs such as Kohler and Mitsubishi, and will monitor the HVAC training programs to evaluate their effectiveness and recommend modifications as necessary. This role functions as an internal consultant on HVAC product lines to assess, measure, and enhance employee performance, while also responding in a timely manner to customers and TGG associates seeking technical support. The trainer may need to visit job sites with customers and vendors, maintain records of HVAC training activities, and track income and expenses for all training. The position also involves coordinating learning delivery through multiple mediums, facilitating the integration of company marketing concepts within the sales function, and collaborating with purchasing and branch staff to identify necessary HVAC products for servicing the marketplace. The trainer will interface with new hires and tenured employees to ensure that the HVAC sales training program meets current and future organizational needs, while continuously remaining abreast of HVAC industry trends and participating in increasing knowledge of HVAC products and requirements. The role includes working with the VP of Marketing and manufacturers' representatives to set up educational functions for The Granite Group staff and customers, performing all duties in a safe manner, and being familiar with Wrightsoft to assist branches as needed.

Requirements

• Experience in HVAC training and technical support.
• Strong knowledge of HVAC products and services.
• Ability to develop and deliver training programs effectively.
• Excellent communication and interpersonal skills.
• Proficiency in using educational technology and e-learning platforms.
• Ability to assess and enhance employee performance.
• Strong organizational skills and attention to detail.

Nice To Haves

• Certification in HVAC vendor training programs.
• Experience with Wrightsoft software.
• Familiarity with local and federal HVAC requirements.
• Knowledge of marketing strategies related to HVAC sales.

Responsibilities

• Develop, implement, and maintain educational materials for HVAC product and services training.
• Prepare sales aids, stock lists, and match-up forms for internal and customer use.
• Schedule, organize, facilitate, and deliver classroom, virtual classroom, and on-the-job training.
• Develop and update HVAC certification programs as necessary.
• Become certified trainer in vendor training programs (Kohler, Mitsubishi).
• Monitor HVAC training programs to evaluate effectiveness and recommend modifications.
• Function as an internal consultant on HVAC product lines to enhance employee performance.
• Respond to customers and TGG associates seeking technical support.
• Visit job sites with customers and vendors when necessary.
• Maintain records of HVAC training activities and employee attendance.
• Track income and expenses for all training.
• Coordinate learning delivery through multiple mediums.
• Facilitate integration of company marketing concepts within the sales function.
• Collaborate with purchasing and branch staff to identify necessary HVAC products.
• Interface with new hires and tenured employees to ensure training program effectiveness.
• Stay updated on HVAC industry trends and monitor the marketplace.
• Work with VP of Marketing and manufacturers' representatives to set up educational functions.
• Perform all duties in a safe manner and adhere to company safety policies.
• Assist branches with Wrightsoft program as needed.
• Perform other duties as assigned.

What This Job Offers

• Industry: Building Material and Garden Equipment and Supplies Dealers