HVAC Technician Team Lead

Logan A/C & Heat Services • Columbus, OH

1d • Onsite

About The Position

Logan Services has proudly served the Dayton area since 1969, expanding into Columbus, Cincinnati, and Northern Kentucky. The company emphasizes strong foundations, teamwork, integrity, continuous learning, and mutual support, aiming to provide fulfilling careers. As an HVAC Service Team Lead, you will oversee the service team's daily operations, ensuring timely, high-quality maintenance and repair work while supporting and mentoring technicians to deliver exceptional customer experiences.

Requirements

• strong leadership abilities
• technical HVAC expertise
• focus on delivering excellent customer service
• experience leading or mentoring a service team
• troubleshooting HVAC systems
• managing multiple priorities in a fast-paced environment
• Strong communication skills
• problem-solving skills
• organizational skills

Responsibilities

• Lead and coordinate HVAC service technicians’ daily schedules, assignments, and priorities to ensure efficient and timely service
• Serve as the point of escalation for complex service calls, troubleshooting issues, and resolving customer concerns
• Mentor, coach, and develop service technicians, promoting safe work practices, technical excellence, and professional growth
• Communicate effectively with customers, dispatch, and other teams to maintain smooth operations and high customer satisfaction
• Monitor key performance metrics, including service response times, completion rates, and quality scores, and take action to improve results
• Maintain accurate service records, documentation, and reporting for all completed work and ongoing projects
• Collaborate with dispatch, sales, and management teams to ensure alignment on workflow, priorities, and resource allocation

Benefits

• Competitive pay – excellence is recognized and rewarded.
• Comprehensive benefits including medical, dental, and vision insurance; short- and long-term disability; voluntary life insurance; and 100% company-paid group term life and AD&D coverage.
• Work–Life Balance — Weekly PTO accrual starting at 56 hours per year, growing with tenure, plus 24 hours of sick time and predictable scheduling to support life outside of work.
• Traditional 401(k) with a 4% company match and a Roth contribution option.
• Bonus and profit-sharing opportunities tied to individual and company performance.
• Paid Training – build confidence, master customer conversations, and feel supported from day one.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 1-10 employees