HVAC Technician Team Lead

Logan A/C & Heat Services•Columbus, OH

7d•$32

About The Position

Logan A/C & Heat Services in Columbus, OH, is looking to hire an experienced HVAC Technician Team Lead. We offer benefits, including medical, dental, vision, health savings account, short-term disability, long-term disability, paid time off, paid holidays, a 401(k) with company match, profit sharing, and continuous opportunities for growth. Key Responsibilities: Technician Development & Mentoring: Regularly monitor and support technician progress, offering coaching on customer service and revenue generation. Team Support: Weekly check-ins with each technician and collaboration with the Service Manager and the Service Sales Leader in strategy meetings every Thursday. Training Leadership: Participate in field training cycles each Spring and Fall, with a focus on retaining and developing apprentices and newer team members. Team Culture and Retention: Promote a supportive, team-oriented environment, emphasizing trust, communication, and mutual respect. Leadership Meetings: Attend monthly service leadership meetings to discuss performance and strategic initiatives. Technical & Customer Support: Provide an additional line of support for customer issues and technical questions. Service Technician Duties: Perform all standard LSI service technician tasks, including tune-ups, troubleshooting, service repairs, and service-related sales. After-Hours Commitment: Be part of the on-call rotation for after-hours support. Growth Expectations: Develop as a team motivator and effective leader. Refine time management and productivity strategies. Establish structured processes for different service call types. Build technical proficiency in all products Logan Services offers. Serve as a mentor for less experienced technicians. Competencies: Adaptability: Flexibility to adjust to new challenges and provide support where needed. Initiative: Resourcefulness to take action independently. Effective Communication: Clearly convey necessary information to teammates, customers, and leadership. Customer Focus: Dedication to exceeding customer expectations and fostering positive interactions. Leadership: Strong ability to inspire and guide team members toward shared goals. Positive Attitude: Consistently demonstrates a collaborative, can-do approach. Experience & Qualifications: Experience: 3+ years in residential HVAC service. Track Record: Proven success in service dollar and sales generation. Technical Aptitude: Advanced understanding of HVAC systems and principles. Certifications: EPA certification required. Communication Skills: Strong written, verbal, and interpersonal skills. Physical Requirements: Ability to stand, walk, bend, crouch, and drive for extended periods. Must be able to work in varying environmental conditions and safely handle hazardous materials. Work Environment: Exposure to extreme weather, including snow, rain, and heat. Safety measures and equipment will be provided. Our PARTE Values: P – People First – We believe every person matters. We lead with respect, compassion, and care- for our team, our customers, and our communities- because people are the heart of everything we do. A – Agile – We are responsive and embrace change with courage and creativity, with speed, purpose, flexibility, and forward thinking; we turn challenges into opportunities. R – Radical Ownership – We rise to every challenge by taking full responsibility for our actions, decisions, and outcomes. We don't just point to problems-we become the solution. T – Teamwork – We lift each other up and win as one. Through trust, collaboration, and open communication, we achieve more- delivering the best for our customers, our company, and each other. E – Excellence – Good enough is never enough. We strive for greatness in everything we do, fueled by passion and a commitment to exceed expectations every step of the way. Join us to make a difference in our Service Team by leading with purpose and fostering a culture that values teamwork, development, and exceptional customer service! #lsph1

Requirements

Experience: 3+ years in residential HVAC service.
Track Record: Proven success in service dollar and sales generation.
Technical Aptitude: Advanced understanding of HVAC systems and principles.
Certifications: EPA certification required.
Communication Skills: Strong written, verbal, and interpersonal skills.
Ability to stand, walk, bend, crouch, and drive for extended periods.
Must be able to work in varying environmental conditions and safely handle hazardous materials.

Responsibilities

Technician Development & Mentoring: Regularly monitor and support technician progress, offering coaching on customer service and revenue generation.
Team Support: Weekly check-ins with each technician and collaboration with the Service Manager and the Service Sales Leader in strategy meetings every Thursday.
Training Leadership: Participate in field training cycles each Spring and Fall, with a focus on retaining and developing apprentices and newer team members.
Team Culture and Retention: Promote a supportive, team-oriented environment, emphasizing trust, communication, and mutual respect.
Leadership Meetings: Attend monthly service leadership meetings to discuss performance and strategic initiatives.
Technical & Customer Support: Provide an additional line of support for customer issues and technical questions.
Service Technician Duties: Perform all standard LSI service technician tasks, including tune-ups, troubleshooting, service repairs, and service-related sales.
After-Hours Commitment: Be part of the on-call rotation for after-hours support.