HVAC Technical Services & Training Manager

Arizona HR Professionals•Phoenix, AZ

3h•$80,000 - $100,000

About The Position

Dial Distribution is seeking an HVAC Equipment Technical Services and Training Manager. The position will be located in Phoenix AZ with some travel for the purpose of training of customers, contractors, and staff. This is a ground-level, newly-developed and evolving role with room to grow. Ideal applicants would be experienced residential and light commercial HVAC technicians with training experience who excel at teaching, troubleshooting, providing solutions and customer field support. Extensive experience with inverter-compressor and/or ductless systems a plus!

Requirements

Minimum 5–10 years of residential/light-commercial HVAC experience
Strong troubleshooting and diagnostic abilities exceeding standard technician capabilities.
Ability to read and interpret drawings, schematics, and wiring diagrams.
Proficiency in PowerPoint, Word, Excel, and HVAC diagnostic tools.
Strong understanding of safety protocols and EPA regulations; EPA 608 knowledge
Strong presentation and communication skills for diverse technical audiences.

Nice To Haves

EPA 608 certification.
Experience with inverter-compressor and mini-split ductless products
Prior experience in a training, instructional, or technical support role.
Basic experience participating in video-based training content.

Responsibilities

Develop and Provide expert-level technical training to Customers and Staff through face-to-face, hands-on, and virtual mediums.
Create/Edit Manuals, wiring diagrams, presentations, and video/document content
Troubleshoot complex HVAC field issues and guide contractors through diagnostic procedures when necessary for technical support.
Coordinate remote resolution of field issues; occasional site visits for major escalations.
Partner with Sales to support customer satisfaction and service improvement initiatives.
Build and maintain strong working relationships with vendors, engineering partners, and service contractors.