HVAC Technical Service & Training Manager - Stevens Equipment Supply

Daikin Comfort • Eagan, MN

16d • $85,000 - $95,000

About The Position

Stevens Equipment Supply, a member of Daikin Industries Inc., is a wholesale distributor of equipment, parts, and supplies, is seeking a professional, skilled individual for our Technical Service & Training Manager position based out of our Eagan, MN branch. The TSM supports internal and external customers who install/repair and maintain heating and air-conditioning systems including conducting training. This person routinely works directly with service technicians, dispatch personnel, and under the direction of Upper Management to ensure customer satisfaction while meeting departmental goals and objectives. Why work with us? Benefits are effective on day one for all full-time direct hires Training programs are available to help guide team members and develop new skills Growth Opportunities - there is immense opportunities to grow your career You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.

Requirements

• Applies advanced knowledge of job area typically obtained through advanced education and work experience
• Manages projects and processes while working independently and with limited supervision
• Coaches and reviews the work of lower-level professionals
• Problems faced are difficult and sometimes complex; takes a new perspective on existing solutions
• Formal Product Training – effectively train/educate customers on our products 
• Strong HVAC technical knowledge, operating systems, mechanical and electrical ability 
• Excellent customer service, relationship management, and interpersonal skills 
• Proficiency in MS Outlook, Word, Excel, and PowerPoint 
• Must have excellent communication skills both written and verbal and HVAC technical acumen 
• High level of attention to detail and problem-solving skills 
• Excellent organizational, time management, and project management skills  
• Ability to apply good judgment, strong work ethics, and integrity on the job 
• Highly self-motivated and directed with the ability to work in a fast-moving environment
• Ability to apply good judgment, strong work ethic, and integrity on the job.
• 5+ years in field service and repair
• High School Diploma or GED equivalent 
• HVAC training/certification required

Responsibilities

• Provide support for dealers/contractors to resolve technical issues  Early Warning System / Proactive Field Intelligence / Technical Support / Reliability Investigation   Gathering the Voice of the Customer, monitoring for early signs of quality issues through job site visits to address customer complaints   Validation of product installations to the I/O, assessment of clarity of I/O, feedback to Corporate on field or building code application changes  Field Communication / RMA / Service Bulletin Support Closed loop review of RMA analysis with Distributors, verification of understanding of Service Bulletins and feedback on the success of Corrective Actions 
• Conduct Installation and Tech Support Training; focus on targeted dealers with high failure rates  Produce training materials for sessions  Produce materials and conduct installation and service training sessions   Responsible for high quality, cost-efficient and on-time service operation (internal and external)  Ensure the availability and quality of communications with our customers   Perform additional projects/duties to support ongoing business needs.

Benefits

• Benefits are effective on day one for all full-time direct hires
• Training programs are available to help guide team members and develop new skills
• Growth Opportunities - there is immense opportunities to grow your career
• You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.
• healthcare and dental insurance
• life and long-term disability insurance
• 401K
• different types of paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED