HVAC Tech Support - REMOTE

Jobgether

12h•Remote

About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a HVAC Tech Support. In this role, you will have the opportunity to make a significant impact by assisting homeowners with their HVAC product issues from the comfort of your own home. Your expertise and communication skills will be pivotal in enhancing customer satisfaction and loyalty. You will engage with clients, troubleshoot remotely, and provide effective solutions, all while enjoying the flexibility and ease of working in a remote environment. This is an exciting chance to advance your career by leveraging your technical know-how in a supportive, innovative setting.

Requirements

5 years experience as an HVAC Technician.
Excellent written and verbal communication skills.
Demonstrated computer skills with typing at 40 WPM or more.
Ability to manage multiple tasks in a fast-paced setting.
Self-starter with a positive, warm attitude towards customers.
Strong attention to detail and problem-solving skills.
Ability to work independently in a quiet home office setup.
Open to periodic travel for training and product refurbishment.
Willingness to work a rotating schedule with weekend availability.

Responsibilities

Assist homeowners with technical support regarding HVAC products purchased online.
Troubleshoot product issues remotely through effective communication.
Maintain a professional demeanor while providing exceptional customer service.
Handle multiple inquiries simultaneously in a fast-paced environment.
Collaborate with team members as necessary to improve customer experience.
Ensure availability during scheduled hours for phone support.