HVAC Tech Support (Remote - US)

Jobgether

10h • Remote

About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an HVAC Tech Support representative in the United States. In this role, you will provide technical support to homeowners who have purchased HVAC products, assisting them with troubleshooting and product questions over the phone. You will leverage your HVAC expertise and communication skills to ensure customers receive accurate, timely, and friendly support. The position offers the opportunity to work remotely while contributing to the adoption of high-efficiency, all-electric HVAC solutions. You will collaborate with a team of customer support and technical professionals, document issues and solutions, and help improve the overall customer experience. This role is ideal for HVAC technicians seeking a rewarding desk-based position that allows them to apply their field knowledge in a new, impactful way.

Requirements

• Minimum of 5 years of experience as an HVAC technician
• Strong written and verbal communication skills, with the ability to explain complex concepts simply
• Proficient computer skills and typing speed of 40 WPM or higher
• Ability to work in a fast-paced environment, multitasking and managing multiple responsibilities
• Professional, positive, and friendly demeanor, with a focus on excellent customer experience
• Self-starter with strong attention to detail and problem-solving capabilities
• Home setup with high-speed internet, stable power supply, and a quiet workspace free from distractions
• Flexibility to work scheduled hours, including occasional weekends, and willingness to travel for training

Responsibilities

• Provide technical assistance and guidance to customers regarding HVAC products via phone and online support
• Troubleshoot and resolve technical issues remotely, ensuring customer satisfaction
• Communicate product information clearly and professionally, translating technical details for homeowners
• Document support interactions, technical issues, and resolutions accurately
• Collaborate with other support and technical team members to identify trends and recommend improvements
• Maintain availability during scheduled hours and participate in periodic training or product refurbishment sessions
• Follow company procedures and best practices to ensure consistent, high-quality service

Benefits

• Competitive compensation based on experience
• Group health insurance, health savings account, 401(k), paid time off, paid holidays, life insurance, and short-term disability
• Paid educational and professional development training
• All necessary computer equipment and tools provided
• Remote work flexibility with structured schedule to ensure customer support coverage
• Opportunities to contribute to meaningful sustainability initiatives through high-efficiency HVAC solutions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees