HVAC TB Cust Support Coord

Johnson Controls • Roanoke, VA

1d • $22 - $25

About The Position

Unleash your potential with the Johnson Controls team! As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Join the Johnson Controls family and thrive in a culture that values your voice and ideas. Your next incredible opportunity is just a few clicks away! Here's what we have to offer Competitive pay. Paid vacation, holidays, and sick time. Comprehensive benefits package, including 401K, medical, dental, and vision care – available from day one. Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources. Encouraging and collaborative team environment. Dedication to safety through our Zero Harm policy. Company vehicle, tools, and equipment provided to complete all jobs. • Scheduling and management support. JCI Employee discount programs (The Loop by Perk Spot). What you will do Under general supervision, coordinates employee safety statistics, track safety training, track and manage truck inventory counts, generate on-call schedules, assist with customer surveys, and follow up on connected system’s needs. Work with CRC to schedule customer service requests, from initiation to service completion, and maximize technical resource productivity and profitability by efficiently scheduling and dispatching Technicians with guidance from the Service and Technical Team Leaders. Generate and track customer orders, process shipments, track branch, and vehicle inventories, set up new customer accounts, and work with vendors on invoice and shipment issues. Partners effectively with the Service Team Manager to ensure technical service work is scheduled ahead of time and completed in a reasonable timeframe and to the customer’s expectations. Analyzes and assesses technical team performance and adjusts as needed to enhance customer satisfaction in a cost-effective manner. How you will do it Parts Ordering/PO Creation Support Order materials for Material Only SRs and update SR to the proper status to move forward for invoicing. Parts ordering for quoted jobs and SSVs can be delegated by the CRC to the CSC, on an as-needed basis. The CSC will update the Special Handling field with the date the parts were RMAs Update the on-call list. Supply Chain Finance Various Report Tracking (Fire Alarm Inspection Papers) Send quotes to customer. Secure PO for deficiency quotes. Maintain Customer Bill to Account Information. Ensure Specialty tools have been returned. AR and AP tasking as directed by the service leaders Request and Send out Certificates of Insurance (COI) New Truck Creations Close Inventory Trunks Vendor Set-up Global Preferred Supplier List Fleet Uniforms What we look for Required High school diploma or equivalent. Associate of Arts Degree or College degree preferred. 5 years of administrative experience with a background in Sales, Operations, and/or Administration. Knowledge or experience with a CRM Tool such as Siebel or SalesForce.com. Experience in a call center environment preferred. Ability to analyze and solve problems with a high degree of accuracy. Must be able to assess issues quickly and provide solutions. Highly motivated self-starter with an eye for detail and excellent attendance/ability to work designated hours. Desire to learn and work independently with minimal supervision. Able to communicate effectively with all levels of end-users in a patient and friendly way to address questions/problems. Ability to multi-task and establish work priorities. Able to influence diverse teams to accomplish tasks/goals. Must have proficient computer skills in the following applications: Advanced Microsoft Word, Excel, PowerPoint, and Internet business application usage. HIRING HOURLY RANGE: $21.93-$25.00 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here. Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

Requirements

• High school diploma or equivalent
• 5 years of administrative experience with a background in Sales, Operations, and/or Administration
• Knowledge or experience with a CRM Tool such as Siebel or SalesForce.com
• Ability to analyze and solve problems with a high degree of accuracy
• Must be able to assess issues quickly and provide solutions
• Highly motivated self-starter with an eye for detail and excellent attendance/ability to work designated hours
• Desire to learn and work independently with minimal supervision
• Able to communicate effectively with all levels of end-users in a patient and friendly way to address questions/problems
• Ability to multi-task and establish work priorities
• Able to influence diverse teams to accomplish tasks/goals
• Must have proficient computer skills in the following applications: Advanced Microsoft Word, Excel, PowerPoint, and Internet business application usage

Nice To Haves

• Associate of Arts Degree or College degree preferred.
• Experience in a call center environment preferred.

Responsibilities

• Coordinates employee safety statistics
• Track safety training
• Track and manage truck inventory counts
• Generate on-call schedules
• Assist with customer surveys
• Follow up on connected system’s needs
• Work with CRC to schedule customer service requests, from initiation to service completion
• Maximize technical resource productivity and profitability by efficiently scheduling and dispatching Technicians with guidance from the Service and Technical Team Leaders
• Generate and track customer orders
• Process shipments
• Track branch, and vehicle inventories
• Set up new customer accounts
• Work with vendors on invoice and shipment issues
• Partners effectively with the Service Team Manager to ensure technical service work is scheduled ahead of time and completed in a reasonable timeframe and to the customer’s expectations
• Analyzes and assesses technical team performance and adjusts as needed to enhance customer satisfaction in a cost-effective manner
• Parts Ordering/PO Creation Support Order materials for Material Only SRs and update SR to the proper status to move forward for invoicing
• Parts ordering for quoted jobs and SSVs can be delegated by the CRC to the CSC, on an as-needed basis
• The CSC will update the Special Handling field with the date the parts were RMAs Update the on-call list
• Supply Chain Finance Various Report Tracking (Fire Alarm Inspection Papers)
• Send quotes to customer
• Secure PO for deficiency quotes
• Maintain Customer Bill to Account Information
• Ensure Specialty tools have been returned
• AR and AP tasking as directed by the service leaders Request and Send out Certificates of Insurance (COI)
• New Truck Creations Close Inventory Trunks Vendor Set-up Global Preferred Supplier List Fleet Uniforms

Benefits

• Competitive pay
• Paid vacation, holidays, and sick time
• Comprehensive benefits package, including 401K, medical, dental, and vision care – available from day one
• Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Company vehicle, tools, and equipment provided to complete all jobs
• Scheduling and management support
• JCI Employee discount programs (The Loop by Perk Spot)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED