HVAC Support Specialist

Chadwell Supply • Tampa, FL

99d • $17 • Remote

About The Position

Join our family and find a home where you will enjoy working with your peers, be challenged to work hard, and have some fun in the midst of it all. We are proud to have been named the National Apartment Association's 2025 Best Workplace in the Supplier Category. The HVAC Specialist will assist customers and sales staff with technical HVAC issues and process HVAC product warranties. You will be knowledgeable in the workings of HVAC unit functions, familiar with different manufacturers in the industry and their models, and able to troubleshoot and source parts needed for customers. In addition, you will source, price, and process special order quotes, orders, and returns. You will work closely with warehouse personnel, account managers, and all branch managers to expedite warranties, orders, returns, and any logistic issues.

Requirements

• Be a minimum of 18 years of age.
• Be self-motivated and able to communicate with applicants, vendors, managers, and coworkers.
• Have a minimum of 1-3 years of experience in a building trade such as carpentry, plumbing, HVAC, painting, electrical; or a combination of training, education, and experience.
• Knowledge of materials, tools, methods, and equipment used in a building trade such as carpentry, plumbing, painting, HVAC, and electrical work.
• Knowledge of maintenance practices for typical commercial properties.
• Basic computer literacy and experience is required for this position.
• High School Diploma or equivalent required.

Responsibilities

• Assist customers and sales staff with HVAC needs and requests.
• Process HVAC warranties and ship replacement products.
• Prepare and distribute reports of vendor activities, such as lead times on delivery of products.
• Process quotes and deliver to customers within a 24-48 hour time frame.
• Acknowledge and process all emails in an effective workflow.
• Participate in Lunch and Learns and all other product knowledge opportunities.
• Actively track returns to resolution as well as track orders to fulfillment.
• Remain logged into the queues during business hours.

Benefits

• $17.50 / Hour + Quarterly Incentives
• Full Time, Monday-Friday
• Flexible schedule with 8:00am-5:00pm or 9:00am-6:00pm
• Guaranteed 40 hours per week
• Hybrid opportunities available upon completion of training
• No weekends
• Work from home options
• Full benefits such as medical, dental, vision, life insurance, disability
• 401K
• 104 hours of paid time off accruals
• Complimentary gym access
• Meal prep services
• Employee discount program
• Long-Term Career Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: General Merchandise Retailers
• Education Level: High school or GED