HVAC Services Manager

South West Plumbing Heating Air Electric•Renton, WA

1d•$78,000 - $86,000

About The Position

HVAC Service Manager - Job Description Lead. Grow. Build Something That Matters. South West Plumbing, Heating, Air, Electric has been serving the Greater Seattle area for over 45 years. As a trusted leader in residential home services, we’re growing and looking for a hands-on HVAC Service Manager to take our service department to the next level. This is a high-impact role for a leader who wants to drive results, build a strong team, and be part of something bigger than just a job. What You’ll Get • Competitive compensation: $78k-$86k salary + performance based monthly bonus. • Company vehicle, phone, and computer • Weekly pay! • Benefits (medical, dental, vision, 401k) • Paid time off and holidays • Ongoing training and growth opportunities What You’ll Be Doing This is not a sit-behind-the-desk role. You’ll be leading from the front, both in the field and in the office. Lead & Develop a Strong Team • Coach and mentor HVAC technicians through regular ride-along's • Set clear expectations and hold your team accountable • Help recruit, hire, and develop top talent • Collaborate with existing leadership to optimize processes, improve service efficiency, and scale performance Drive Growth & Performance • Own department performance: revenue, margins, and efficiency • Responsible for contributing to and executing a revenue plan in service performance, in alignment with an established HVAC management team • Track and improve KPIs like average ticket, conversion rates, and productivity. • Identify opportunities to grow the business and improve operations • Drive service strategy focused on achieving and increasing high ticket averages • Balance technical expertise with a sales-driven mindset to promote and sell HVAC services and solutions • Maintain ownership of HVAC Service team budget, including forecasting, cost control, and profitability Stay Hands-On in the Field • Work alongside technicians to coach technical skills and customer interactions • Ensure quality work and strong customer experience • Be a resource your team can rely on Run a Tight Operation • Manage labor, expenses, and overall department profitability • Partner with dispatch to optimize scheduling and efficiency • Oversee payroll, job data, and administrative functions Deliver Great Customer Experience • Support technicians in providing top-tier service • Handle escalated customer issues with professionalism and care Your Background • Experience in HVAC or skilled trades (field or leadership) • Proven experience leading teams and improving performance • Strong understanding of service operations • Experience with sales in a service environment • High business acumen Ready to Lead From the Front? If you’re the type of leader who takes ownership, develops people, and drives results, we want to talk to you. Apply today and help us build the future of our HVAC service team. South West Plumbing is an equal opportunity employer. All applicants will be considered without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, veteran status, physical or mental disability, marital status, and other protected groups or activities, in compliance with all applicable federal and state laws.

Requirements

Experience in HVAC or skilled trades (field or leadership)
Proven experience leading teams and improving performance
Strong understanding of service operations
Experience with sales in a service environment
High business acumen

Responsibilities

Coach and mentor HVAC technicians through regular ride-along's
Set clear expectations and hold your team accountable
Help recruit, hire, and develop top talent
Collaborate with existing leadership to optimize processes, improve service efficiency, and scale performance
Own department performance: revenue, margins, and efficiency
Responsible for contributing to and executing a revenue plan in service performance, in alignment with an established HVAC management team
Track and improve KPIs like average ticket, conversion rates, and productivity.
Identify opportunities to grow the business and improve operations
Drive service strategy focused on achieving and increasing high ticket averages
Balance technical expertise with a sales-driven mindset to promote and sell HVAC services and solutions
Maintain ownership of HVAC Service team budget, including forecasting, cost control, and profitability
Work alongside technicians to coach technical skills and customer interactions
Ensure quality work and strong customer experience
Be a resource your team can rely on
Manage labor, expenses, and overall department profitability
Partner with dispatch to optimize scheduling and efficiency
Oversee payroll, job data, and administrative functions
Support technicians in providing top-tier service
Handle escalated customer issues with professionalism and care