HVAC Service Technician

R3 Roofing & Exteriors | R3 Heating & Air•Urbandale, IA

About The Position

R3 Heating & Air is the rapidly expanding mechanical division of R3 Roofing & Exteriors, a family-owned company built on the values of Loyalty, Accountability, and Community. We’re committed to delivering exceptional HVAC service across the Quad Cities, and we’re looking for skilled professionals who want to grow with a company that values teamwork, quality workmanship, and integrity. We’re hiring a knowledgeable and customer-focused HVAC Service Technician to join our growing team. In this role, you’ll be responsible for diagnosing, repairing, and maintaining heating, ventilation, air conditioning, and refrigeration systems. You’ll also play a key part in delivering an exceptional customer experience and helping homeowners make informed decisions about their comfort systems.

Requirements

Experience servicing HVAC systems in residential or commercial settings
Strong diagnostic, repair, and communication skills
Knowledge of EPA, OSHA, and HVAC codes and standards
Organized, dependable, and customer-service driven
Ability to use diagnostic tools and CRM software
Valid driver’s license and reliable transportation

Responsibilities

Inspect, troubleshoot, and repair HVAC systems to ensure efficiency, performance, and safety. Conduct preventative maintenance and system tune-ups.
Use gauges, meters, and other diagnostic tools to identify system problems and recommend solutions. Clearly communicate findings and options to customers.
Adhere to local, state, and national HVAC codes (EPA, OSHA). Use proper PPE, handle refrigerants safely, and maintain job site cleanliness.
Deliver high-level service and clearly explain issues, repair options, and estimates. Recommend upgrades or memberships with professionalism and integrity. Present a minimum of 3 options to each customer to match their needs.
Accurately document service calls, diagnostics, and repairs in the CRM. Handle invoices, payments, and receipts in a timely and organized manner.
Maintain your own basic tools. Keep company vehicles clean and organized. Track inventory and report any shortages or malfunctions.
Stay current through ongoing training and team meetings. Work with dispatchers, sales staff, and junior techs to ensure job success and company growth.
Wear the company uniform, keep work areas clean, and represent R3 Heating & Air with pride. Be willing to take on rotating on-call shifts and mentor newer team members.