Ace Hardware-posted about 23 hours ago
$24 - $28/Yr
Full-time • Mid Level
Decatur, AL
5,001-10,000 employees

Who we are: Jackson Plumbing, Heating & Cooling is now an Ace Hardware Company. At Ace Hardware Home Services, we are backed by a brand that customers have trusted for over 100 years. You can trust that you can build a career you will be proud of. A career with excellent income, a consistent work schedule and opportunities for advancements. Your essential contributions will be appreciated, respected, and rewarded. Here you won’t just “have a job,” you will be helping us to reshape the future of home services by providing reliable, best-in-class service to your neighbors in your community. The HVAC Service Technician position is a regular full-time position with overtime hours expected based on seasonality and client demand. General hours are 8 AM – 4:30 PM with variation based on need. Additionally, this position is part of an on call rotation which includes after general business hours and weekends. A mutually agreeable flexible work schedule may be designed.

  • Provide an exceptional experience through efficient and accurate service and effective communication
  • Maintain, diagnose, troubleshoot, and repair all residential equipment including traditional forced-air systems, steam, and hot water-based systems, oil, high velocity, ductless and more
  • Utilize specialized diagnostic tools to balance and solve traditional airflow, fuel, refrigerant and electrical challenges presented in residential equipment
  • Maintain required truck inventory necessary to complete all flat rate repairs
  • Educate and inform customers of improvements to the comfort, efficiency, or safety of their homes
  • Assist in the development of junior service technicians
  • Follow all UIC systems and administrative details as they relate to the service department
  • 3+ years of HVAC service experience (REQUIRED)
  • EPA Universal Certification
  • Strong knowledge of HVAC industry best practices and building codes
  • Proficient in all aspects of HVAC function
  • Must have driver’s license with clean record
  • Able to pass a background and drug screening check (random testing may occur)
  • Positive attitude, exceptional people skills, professional appearance and behavior, and a desire to be your best
  • Able to cultivate relationships with customers
  • Strong work ethic: reliable, dependable, punctual
  • Physically able to work on HVAC units. Will be required to work in settings with extreme cold or extreme heat, depending on time of year.
  • Prolonged periods of standing, kneeling, crawling, or climbing ladders.
  • Must be able to lift 50 pounds at a time.
  • Incentive/Commission/Bonus opportunities (Based on role / grade level)
  • 401(k) retirement savings plan with matching company contributions, eligible on your first day!
  • Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.
  • Warehouse Merchandise Discount!
  • Paid time off & paid holidays (depending on role and month of hire)
  • Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Handyman, Customer Service and others).
  • Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support.
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