HVAC Service Technician

Crete United•Mint Hill, NC

20d

About The Position

Key Deliverables Able to respond to the workload of service calls in a professional manner Communicates effectively with customers, regardless of their level of technical knowledge; can explain to customer the cause of their problem and the remedy; if problem has not been repaired, offers explanation of situation and recommended next steps Able to follow and utilize troubleshooting guides to identify problems in a short period of time

Requirements

Customer Service - Advanced
Equipment Install - Intermediate
Troubleshooting - Intermediate
Commercial HVAC - 3 years minimum

Responsibilities

Consistently checks system operations and safety and limit controls before leaving job locations
Ensures customers’ questions/concerns have been addressed before leaving the work site
Uses proper tools and instruments while troubleshooting
Incorporates solution techniques to assist other service representatives and helps resolve issues and customer problems
Schedules arrival and departure with customers
Communicates tactfully to offer suggestions if system problems are caused by the customer
Demonstrates ability to determine priorities based on a call schedule, responding to inadvertent interruptions, carrying proper tools and materials, and scheduling vehicle maintenance
Promptly and accurately completes all required paperwork
Keeps supervisor and manager informed of new developments, changes, or customer complaints
Completes service reports daily; obtains customer signature on all service reports
Signs up for memberships and technical organizations to improve knowledge and skills
Keeps technical knowledge current regarding equipment and concepts
Searches out and reads applicable manuals
Other duties as assigned