HVAC Service Technician
About The Position
Key Deliverables Able to respond to the workload of service calls in a professional manner Communicates effectively with customers, regardless of their level of technical knowledge; can explain to customer the cause of their problem and the remedy; if problem has not been repaired, offers explanation of situation and recommended next steps Able to follow and utilize troubleshooting guides to identify problems in a short period of time Position Responsibilities Consistently checks system operations and safety and limit controls before leaving job locations Ensures customers’ questions/concerns have been addressed before leaving the work site Uses proper tools and instruments while troubleshooting Incorporates solution techniques to assist other service representatives and helps resolve issues and customer problems Schedules arrival and departure with customers Communicates tactfully to offer suggestions if system problems are caused by the customer Demonstrates ability to determine priorities based on a call schedule, responding to inadvertent interruptions, carrying proper tools and materials, and scheduling vehicle maintenance Promptly and accurately completes all required paperwork Keeps supervisor and manager informed of new developments, changes, or customer complaints Completes service reports daily; obtains customer signature on all service reports Signs up for memberships and technical organizations to improve knowledge and skills Keeps technical knowledge current regarding equipment and concepts Searches out and reads applicable manuals Other duties as assigned
Requirements
- Customer Service
- Advanced Equipment Install
- Intermediate Troubleshooting
- Intermediate Commercial HVAC - 3 years minimum
Responsibilities
- Respond to the workload of service calls in a professional manner
- Communicate effectively with customers
- Explain the cause of problems and remedies to customers
- Follow and utilize troubleshooting guides
- Check system operations and safety and limit controls
- Ensure customers’ questions/concerns have been addressed
- Use proper tools and instruments while troubleshooting
- Incorporate solution techniques to assist other service representatives
- Schedule arrival and departure with customers
- Communicate tactfully to offer suggestions if system problems are caused by the customer
- Demonstrate ability to determine priorities based on a call schedule
- Promptly and accurately complete all required paperwork
- Keep supervisor and manager informed of new developments, changes, or customer complaints
- Complete service reports daily; obtain customer signature on all service reports
- Sign up for memberships and technical organizations to improve knowledge and skills
- Keep technical knowledge current regarding equipment and concepts
- Search out and read applicable manuals
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
