HVAC Service Technician
About The Position
Residential Service/Maintenance Technician This position is based in Rockford, IL. Are you ready to take your skills to the next level while making a real difference in the lives of our customers? We’re seeking a dedicated and detail-oriented Residential Service Technician to independently maintain and enhance residential heating, and air conditioning systems. If you thrive in a dynamic work environment, enjoy problem-solving, and are committed to delivering high-quality service, we want to hear from you! Help us create comfortable, safe spaces for our customers while advancing your career in a supportive team atmosphere.
Requirements
- Must pass drug and background screens
- Valid driver’s license and insurable through company insurance carrier
- Able to communicate clearly in English both verbally and in writing
- Ability to work with tools used in the job in a safe manner
- EPA Certified or obtain within 3 months
Nice To Haves
- Completion of HVAC training program
- Minimum of 6 months HVAC service work
Responsibilities
- Must be able to perform all duties of Level 1 Technician
- Maintain professional appearance and attitude at all times
- Arrive at jobsite at scheduled time and location as dispatched
- Relocate from one jobsite to another jobsite as dispatched during the workday
- Report to dispatcher when arriving and leaving jobsite
- Operate company vehicle safely, obeying all traffic laws
- Follow instructions from supervisor and/or dispatcher and carry out in timely manner
- Report problems with company tools or vehicles promptly
- Report problems with personal tools for possible replacement
- Report problems with equipment to Service Dispatcher to expedite parts delivery
- Communicate with customers and collect C.O.D. on maintenance service visits as directed
- Ability to work staggered schedule if required
- Gather information about replacement needs and inform dispatch so they can schedule an estimate appointment
- Inform and educate customers about residential planned maintenance agreements
- Inform and educate customers on additional products or services available through company
- Inform customer of replacement options following company guidelines
- Develop basic knowledge of electrical refrigeration principles
- Develop basic knowledge of service tools and testing devices
- Develop soldering skills
- Develop customer service skills
- Perform filter changes utilizing filter checklist paperwork unassisted
- Develop skills to perform planned maintenance on residential systems utilizing maintenance checklist with assistance of a Service Technician level 3 or higher
- Demonstrated ability to clean indoor and outdoor coils
- Complete all service related forms properly
- Attend training/ meet training requirements as set by the company
- Continuing education – 20 hours a year
- Ability to perform basic generator maintenance
- Develop basic knowledge and ability to read and interpret wiring diagrams and blueprints
- Develop basic electrical and plumbing troubleshooting knowledge
- All other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
