HVAC Service Technician - Residential

Talent Team • Escondido, CA

20d

About The Position

At Baker Home Energy we thrive off of truly living our values - Do the Right Thing, Exemplify Our Reputation, Win Together, and Embrace Change and Growth.
SUMMARY: An HVAC Service Technician will be responsible for diagnosing and troubleshooting heating and air conditioning systems to Baker Electric Home Energy standards. You will also provide education to customers regarding the product, their options, and our process with a high level of customer care.

Requirements

• EPA, NATE or other equivalent HVAC certificates a plus
• 2+ years of HVAC service (diagnostic and troubleshooting) related experience or combined years of professional residential field work and HVAC service training, repairs, or installations.
• Valid driver’s license with clean driving record
• High school diploma or general education degree (GED)
• Customer focused and able to present in a positive manner, effectively solving customers’ problems.
• Recognize and encourage behavior that promotes teamwork.
• Flexibility to work variable and flexible hours, including overtime.

Responsibilities

• Respond to all levels of residential HVAC service calls.
• Dispatch to customer sites and maintain high-quality customer service and care.
• Communicate effectively with customer to describe options and costs, obtain approval, and move forward with repairs. Document all services, understand and communicate guarantees, collect fees.
• Perform diagnoses and troubleshooting of systems.
• Perform best practices in silver solder braising, flaring, swaging, etc. of refrigeration line sets.
• Ensure that all repairs and installations are accurate, serviceable, and meet safety and regulatory standards and codes.
• Perform preventive maintenance on systems.
• Remove and replace (install) residential HVAC system as needed.
• Manage resources through accounting of all equipment, material, tools and parts for specific jobs and company van.
• Survey and assess residences for potential new projects, installations, and retrofits.
• Draft equipment, material and scope of work documentation.
• Promote service/preventative maintenance agreements and financing of service costs and new systems.
• Non-commissioned based position.
• Complete ongoing technical and factory training, in-house and outsourced.
• Always perform The Baker Way.

Benefits

• health insurance coverage
• an employee wellness program
• life and disability insurance
• a retirement savings plan
• paid holidays
• paid time off (PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees