HVAC Service Technician I

Service Experts Heating And Air Conditioning • Charlotte, NC

118d

About The Position

Join the Service Experts team as an HVAC Service Technician, where we prioritize doing what is right for our customers and employees. We offer extensive training, support, and opportunities for unlimited professional growth. Our top service technicians earn over $130,000 annually, with total compensation including hourly pay plus spiffs/commissions. Enjoy generous paid time off, a strong benefits package, and a commitment to job security with no layoffs during slow seasons. We provide a company-sponsored medical, dental, and vision insurance program, along with a 401(k) retirement savings plan and company-paid life insurance. Our internal training academy will help you excel in your role, and we offer various supplemental benefits to support you and your family.

Requirements

• High school diploma or GED with additional training and 1-5 years' experience in HVAC.
• Valid licensing or certification as required by federal, state, provincial, or local laws.
• EPA and safety certifications required.
• Skilled at servicing heating, air conditioning, and ventilation equipment.
• Proficient mechanical aptitude and ability to operate necessary tools and equipment.
• Proficient at reading wiring diagrams and troubleshooting HVAC systems.
• Effective communication skills to resolve customer issues.
• Valid driver's license with an acceptable driving record.
• Ability to work flexible hours and on-call shifts as needed.

Nice To Haves

• Experience with electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, and humidifiers.
• Ability to lift up to 75 pounds and carry items weighing up to 50 pounds.
• Ability to work in various environmental conditions.

Responsibilities

• Perform residential and/or light commercial service and maintenance calls under minimal supervision.
• Analyze, diagnose, and resolve customer problems in a courteous, professional, timely, and accurate manner.
• Diagnose and perform services on heating, air conditioning, ventilation, and refrigeration equipment.
• Inspect equipment and perform diagnostics to identify potential problems.
• Complete routine maintenance and equipment cleaning as needed.
• Deliver and remove parts and equipment needed to complete service work.
• Record all required information on customer calls using a hand-held device.
• Complete all forms and paperwork in a neat, timely, complete, and accurate manner.
• Collect payment from customers.
• Communicate with dispatch to ensure accurate status reports of activities and availability.
• Deliver excellent customer service and sustain high levels of customer satisfaction.
• Promote products and services to customers.
• Ensure company property, vehicles, and tools are maintained and properly accounted for.
• Represent the company professionally, honestly, and ethically in all business matters.
• Follow standard procedures and processes, ensuring the company vehicle is properly stocked.
• Perform health and safety roles and responsibilities as outlined.

Benefits

• Top pay for top performers, including incentive and bonus opportunities.
• Generous PTO: 20 paid days off within the first year, 25 days after the second year.
• No layoffs during slow seasons.
• Company-sponsored medical, dental, and vision insurance.
• Company-provided smartphone, tablet, uniform plan, and tool replacement program.
• Best-in-class 401(k) retirement savings plan with attractive company matching.
• Company-paid employee life insurance.
• Short-term and long-term disability insurance options.
• Supplemental benefits such as legal advice, pet insurance, and health advocacy programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Specialty Trade Contractors
• Education Level: High school or GED