HVAC Service Tech & Team Leader

Hoffman Mechanical Solutions • Greenville, SC

361d

About The Position

The role of the HVAC Service Tech & Team Leader is to contribute to the day-to-day operations of the Technical Services Team. The Team Leader will be the first point of contact for support from the field team and/or service administrator. This role is the liaison between the Admin team and field team. This role will also perform the regular duties of a service technician.

Requirements

• 10+ years of HVAC experience minimum (15 years preferred)
• Minimum 2+ years working at HMS
• Strong verbal and written communication skills (via phone, email and in-person)
• Excellent organizational skills with an ability to think proactively and prioritize work
• High attention to detail and accuracy
• Strong time management skills
• Strong problem solving and analytical thinking skills
• Work independently and with team; consistently meet deadlines.
• Demonstrate sound judgment and good decision-making skills.
• High Energy - able to manage multiple projects in a fast-paced environment
• Ability to work occasional evenings and weekends
• Ability to travel occasionally, with some overnight stays
• Successfully build relationships (including remotely); strong people skills.
• Provide prompt solutions, highly responsive and superior customer service to inquiries and requests
• Be well versed in the equipment type/service skill set that their team is built upon.
• Ability to effectively use Excel, Word, Outlook, and basic computer skills or the ability to learn them quickly.
• Ability to effectively lead small teams
• Must possess a valid drivers license
• Must possess EPA mandated card for safe refrigerant handling. Universal certification preferred

Responsibilities

• Works with service coordinator to determine most efficient work assignments: best pair skill sets for start-ups, quoted jobs, service agreement lead technician, service calls, etc.
• Initial Field Report and timesheet auditor - ensure all hours are correct, and timesheets and Field Reports are complete and accurate
• Ensure that all PO's listed, and reimbursable expenses have a receipt in drop box
• Follow up with appropriate party (coordinator, owner, sales engineer, etc.) on items on Field Report that need to be rescheduled, repairs that need to be quoted, etc.
• Communicate daily status of high-profile jobs to necessary parties (coordinator, owner, sales engineer, etc.)
• Approve tool purchases over $100 but not to exceed $250.00 for team members
• Work with Operations Managers/Directors as well as Human Resources with interviews and hiring process
• Must be able to operate a company vehicle and adhere to company vehicle policy, rules and regulations
• Must be diligent in properly caring for and maintaining a company vehicle
• First point of contact in ensuring team is properly and timely completing vehicle inspections, vehicle maintenance, PPE inspections, vehicle inventory, emergency equipment inspections, etc.
• Establish a monthly technical training schedule for their team members.
• Lead execution of in-house training for their team and determine content as needed to fill gaps and promote service growth
• Review individual technician performance with Operations Manager/Director prior to annual review and assist in the annual review process
• Monitor Work In Progress (WIP) and advise/assist Operations Manager/Director to answer questions for his teams' backlog and billing issues
• Manage job profitability (Gross Margin/Gross Profit) review of team's performance and held accountable for their team's financial success
• Remain in on-call rotation
• Continue servicing a variety of HVAC products and equipment and ensure customer satisfaction as well as other duties as listed in the service tech role

Benefits

• EOE / Disabled / Vets

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed