HVAC Service Supervisor – Residential Heating & Air Conditioning
About The Position
Join RS Andrews of Tidewater, part of American Residential Services (ARS), the nation’s largest provider of residential HVAC, plumbing, and electrical services, employing more than 7,000 professionals nationwide. With over 45 years of experience, ARS companies deliver trusted home services and career growth opportunities across the country. We are seeking an experienced HVAC Service Supervisor to support our service leadership team and help manage day-to-day operations for our residential HVAC service technicians. This position reports directly to the HVAC Service Manager and plays a key role in ensuring high-quality service, strong technician performance, and excellent customer experience.
Requirements
- Vocational training or equivalent HVAC experience
- Minimum 2 years of HVAC service field supervisory experience
- Strong leadership, organizational, and communication skills
- Excellent analytical skills, attention to detail, and financial awareness
- Computer proficiency (Microsoft Office preferred)
- Strong understanding of residential HVAC systems, service operations, and technician workflow
Responsibilities
- Assist with supervising and developing the HVAC service team, including hiring, training, scheduling, and performance management
- Help coordinate technician schedules, daily assignments, and service priorities
- Support the Service Manager in maintaining efficient operations and high-quality service delivery
- Monitor technician performance, workmanship, and customer satisfaction
- Ensure materials, parts, and equipment are ordered and available for scheduled jobs
- Review departmental reports including inventory, tools, vehicles, and service metrics
- Conduct job site visits and inspections to ensure quality and safety standards are met
- Review payroll records to ensure technicians are properly compensated
- Ensure technicians have the tools, equipment, and resources needed to complete service calls
- Support dispatch operations to ensure appropriate technician assignment and scheduling
Benefits
- Insurance available after 31 days of employment
- Take-home Company Truck / Fuel / Maintenance
- Low-cost medical insurance options starting at ~$5/week
- Dental and vision insurance options
- Health Savings Account (HSA) or Flexible Spending Account (FSA)
- 401(k) with company match
- Paid time off and holiday pay
- Company-paid life insurance
- Career advancement opportunities within a national service organization
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
