Moncrief Heating and Air - HVAC Service Supervisor

Ace Hardware Home Services • Alpharetta, GA

15d • $90,000 - $100,000

About The Position

Who we are Ace Hardware has been serving neighbors throughout America for nearly 100 years. Ace recognized the need for a trusted national service provider for home repairs - namely, plumbing, heating, cooling & electrical services. We call it "bringing helpful to your home" & it is our goal to deliver the same level of service, convenience & quality that you have come to expect from Ace Hardware. Moncrief Heating and Air is now a part of the Ace Hardware Family! Our teams are growing, and we have an exciting opportunity for an HVAC Service Supervisor. The HVAC Service Supervisor is responsible for the supervision of field technicians through constructing and leading the team with skills and extensive knowledge. This role is in charge of ensuring work is completed efficiently and in a timely manner by portraying strong examples of leadership. What You’ll Do: Supervise our technicians and jobs with company goals and growth in mind. Working alongside your fellow technicians in the field, you facilitate a team atmosphere through skill, example, and attitude. You conduct daily technicians and job check-ins to ensure work is done correctly and efficiently. Additionally, you maximize training opportunities to increase the skill set of your team of technicians. When interacting with our customers, you apply a positive attitude in all interactions adhering to the expectation of “the best customer service around.” You also respect and lead our other technicians in a similar manner. With clear and concise communication, you supervise, and you feel great satisfaction through how you assist others and bring about quality work. At the end of the day, when you go home, you will feel good about how you have made an impact that day. The applicant must possess the technical knowledge and have a proven track record of successfully managing multiple projects at one time, managing multiple crews, working well within a team environment, and coaching/mentoring helpers and junior mechanics with a lead by example attitude. The field manager’s main priority is to ensure all jobs are completed in a safe manner and all company safety policies are always followed. The successful candidate will have excellent organizational skills, be able to multi-task and keep up with high paced project schedules; be able to coordinate and maintain a good working relationship with GC’s, Architects, Engineers, and inspectors; setup daily schedules with your appointed install crews; conduct pre job sites visit and produce accurate ductwork, gas piping, refrigerant line sets, and concisely and foresee potential problems prior to the start of the job. The candidate should know and be familiar with current residential and commercial building codes and the inspection requirements of the local inspectors. Be able to efficiently close out a project to final inspection, assist with final punch list items and help close out unforeseen project issues that arise from time to time. Complete special projects and perform other job duties as assigned.

Requirements

• High school diploma or equivalent.
• 5+ years Residential HVAC install field experience.
• 2+ years supervisory experience.
• EPA Certification Required.
• Able to pass a drug screening and background check (random testing may occur)
• Ability to set and achieve timeline goals.
• Proficient working with financial reports.
• Must be a self-starter and be responsible and accountable.
• Ability to multi-task and handle consistent workflow in a fast-paced environment.
• Quick learner, highly adaptable to new processes
• Good project management skills
• Well-developed interpersonal and communication skills
• Excellent problem-solving skills
• Regularly required to sit, walk, and stand for several hours up to a full 8-hour workday.
• Talk and hear, both in person and by telephone
• Use hands repetitively to operate computers and standard office equipment.
• Reach with hands and arms lifting up to 50 lbs.
• Ability to see up close and at a distance.
• Comfortable working in residential homes and small commerical facilities

Nice To Haves

• NATE Certification is a plus.
• Advanced leadership and Labor Management Coursework is a plus.

Responsibilities

• Supervise technicians and jobs with company goals and growth in mind.
• Facilitate a team atmosphere through skill, example, and attitude.
• Conduct daily technicians and job check-ins to ensure work is done correctly and efficiently.
• Maximize training opportunities to increase the skill set of your team of technicians.
• Apply a positive attitude in all interactions adhering to the expectation of “the best customer service around.”
• Respect and lead other technicians in a similar manner.
• Supervise with clear and concise communication.
• Ensure all jobs are completed in a safe manner and all company safety policies are always followed.
• Coordinate and maintain a good working relationship with GC’s, Architects, Engineers, and inspectors.
• Setup daily schedules with your appointed install crews.
• Conduct pre job sites visit and produce accurate ductwork, gas piping, refrigerant line sets, and concisely and foresee potential problems prior to the start of the job.
• Efficiently close out a project to final inspection, assist with final punch list items and help close out unforeseen project issues that arise from time to time.
• Complete special projects and perform other job duties as assigned.

Benefits

• Incentive/Commission/Bonus opportunities (Based on role / grade level)
• 401(k) retirement savings plan with matching company contributions, eligible on your first day!
• Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.
• Warehouse Merchandise Discount!
• Paid time off & paid holidays (depending on role and month of hire)
• Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Handyman, Customer Service and others).
• Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED