Unique Indoor Comfort Boston - HVAC Service Supervisor

ACE Hardware•Billerica, MA

30d•$115,000 - $130,000

About The Position

Who we are Unique Indoor Comfort - Boston is now an Ace Hardware Company. Ace Hardware has been serving neighbors throughout America for 100 years. Ace launched Ace Hardware Home Services and is now Bringing Helpful to Your Home℠. Ace Hardware Home Services offers a wide range of residential maintenance and home repair services including plumbing, heating, cooling, electrical, handyman and painting with the signature Ace Helpful service our customers know. Helpful is what we do – and Ace is on a Mission to be the best, most trusted provider of home preservation services. The HVAC Service Supervisor is responsible for the supervision of field technicians through constructing and leading the team with skills and extensive knowledge. This role is in charge of ensuring work is completed efficiently and in a timely manner by portraying strong examples of leadership. What You’ll Do: Supervise our technicians and jobs with company goals and growth in mind. Working alongside your fellow technicians in the field, you facilitate a team atmosphere through skill, example, and attitude. You conduct daily technicians and job check-ins to ensure work is done correctly and efficiently. Additionally, you maximize training opportunities to increase the skill set of your team of technicians. When interacting with our customers, you apply a positive attitude in all interactions adhering to the expectation of “the best customer service around.” You also respect and lead our other technicians in a similar manner. With clear and concise communication, you supervise, and you feel great satisfaction through how you assist others and bring about quality work. At the end of the day, when you go home, you will feel good about how you have made an impact on that day. The applicant must possess the technical knowledge of Hydronics, Air flow basics, Ductless systems, Hi Velocity and Conventional systems. You must have a proven track record of successfully managing multiple technicians at one time and working well within a team environment, and coaching/mentoring helpers and junior technicians with a lead by example attitude. The field supervisor’s main priority is to ensure all calls are completed in a safe manner and all company safety policies are always followed. The successful candidate will have excellent organizational skills, be able to multi-task and keep up with high-paced call schedules.

Requirements

High school diploma or equivalent.
7+ years Residential and Commercial HVAC service field experience.
2+ years supervisory experience.
EPA Certification Required including A2L certifications.
Ability to set and achieve timeline goals.
Must be a self-starter and be responsible and accountable.
Ability to multi-task and handle consistent workflow in a fast-paced environment.
Quick learner, highly adaptable to new processes
Well-developed interpersonal and communication skills
Excellent problem-solving skills
Regularly required to sit, walk, and stand for several hours up to a full 8-hour workday.
Talk and hear, both in person and by telephone
Use hands repetitively to operate computers and standard office equipment.
Reach with hands and arms lifting up to 30 lbs.
Ability to see up close and at a distance.

Nice To Haves

NATE Certification is a plus.
Advanced leadership and Labor Management Coursework is a plus.

Responsibilities

Supervise technicians and jobs with company goals and growth in mind.
Facilitate a team atmosphere through skill, example, and attitude.
Conduct daily technicians and job check-ins to ensure work is done correctly and efficiently.
Maximize training opportunities to increase the skill set of your team of technicians.
Apply a positive attitude in all interactions adhering to the expectation of “the best customer service around.”
Respect and lead other technicians.
Supervise with clear and concise communication.
Ensure all calls are completed in a safe manner and all company safety policies are always followed.

Benefits

Incentive/Commission/Bonus opportunities (Based on role / grade level)
401(k) retirement savings plan with matching company contributions, eligible on your first day!
Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.
Warehouse Merchandise Discount!
Paid time off & paid holidays (depending on role and month of hire)
Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Handyman, Customer Service and others).
Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support.

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