HVAC Service/Sales Professional

Mr. Electric of Verplanck • Peekskill, NY

21d • $70,000 - $140,000 • Onsite

About The Position

We are looking for a self-starter Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Requirements

• Proven Field Service experience
• Ability to troubleshoot, test, repair and service technical equipment
• English literacy
• Ability to work flexible shifts and to adapt to changing work schedules, including emergency service.
• Familiarity with mobile tools and applications
• Technical degree or certification

Responsibilities

• Provide service and customer support during field visits or dispatches
• Tie workflow to schedule
• Manage all on site installation, repair, maintenance and test tasks
• Diagnose errors or technical problems and determining proper solutions
• Produce timely and detailed service reports
• Document warranty process to ensure we are properly reimbursed
• Operate vehicle in a safely manner and use field automation systems
• Follow all company’s filed procedures and protocols
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings
• Build positive relationships with customers

Benefits

• 401K with company match (to 3%)
• Oxford Healthcare packages
• paid vacation
• performance bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree