HVAC Service/ Repair Technician

Signature Heating Cooling and PlumbingAlbuquerque, NM
Onsite

About The Position

The HVAC Service/Repair Technician diagnoses and repairs heating and cooling systems and lead customers to informed and confident buying decisions by providing an extraordinary customer experience.

Requirements

  • Good analytical skills and attention to detail with ability to read and interpret blueprints, plans, and manuals.
  • Excellent customer service skills with desire to exceed customer expectations.
  • Ability to work independently in a timely manner, making sure job is done correctly the first time.
  • Well groomed, neat appearance
  • Valid driver’s license and clean driving record
  • Must be able to pass drug test and background check
  • Observe all company procedures and safety rules
  • Work as part of our team to ensure customer satisfaction
  • Must be available for on-call shift rotation
  • Minimum of one-year experience for Service Technicians and minimum six months for Maintenance Technicians. Or education/training in installation, maintenance, and troubleshooting and correcting diverse HVAC service issues.
  • Must be able to lift, lower, push, and pull objects of up to 50 lbs. unassisted.
  • Must be able to continually stand, walk, climb, ascend/descend ladders, bend, stoop, crawl, and crouch, frequently in tight spaces, for extended periods of time, in indoor and outdoor conditions.
  • Must be able to continually use hands/fingers to handle, feel, utilize tools, and operate machinery.
  • Must be able to drive a company vehicle and possess a valid driver license and insurable driving history.
  • Must pass background screen, drug test, and motor vehicle records check.

Responsibilities

  • Install, maintain, and repair heating, ventilation, and cooling units for both commercial and residential customers. Diagnose and repair of electronic, mechanical, and electrical components of these systems.
  • Travel to job sites in service area, and work with dispatch to ensure schedule is maintained and delays are properly communicated to customer.
  • Be available to work nights or weekends, as scheduled or as needed, to service needs of our customers.
  • Maintain good working order of company vehicle including refueling as necessary, reporting any mechanical issues, and filling out and submitting monthly vehicle inspection form. Vehicles should be washed on a regular basis.
  • Maintain proper stock, parts, tools, and safety equipment in the vehicle.
  • Understand company pricing and generate appropriate customer invoice at job site. Electronically process credit card payments. Obtain customer signature at completion of job. Obtain correct customer information including email address.
  • Document all installed equipment upon arrival: make, model, serial number, type of fuel, necessary test measurements, and pictures as necessary.
  • Diagnose diverse service issues, obtain replacement parts, calibrate system to manufacturer’s recommendations, and explain fully to customer what the issue is and what is needed to correct.
  • Participate in any paid training Signature determines relevant to your HVAC technician role. These trainings may or may not be during normal work hours.
  • Identify and report to Service Manager potential opportunities for additional business (newer system, service contracts, and additional services).

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What This Job Offers

Job Type

Full-time

Career Level

Mid Level

Education Level

No Education Listed

Number of Employees

1-10 employees

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