HVAC Service Quality Coord - Connected Controls

Johnson Controls•Glendale, AZ

2d•$76

About The Position

Unleash your potential with the Johnson Controls team! As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing. Join the Johnson Controls family and thrive in a culture that values your voice and ideas. Your next incredible opportunity is just a few clicks away! Here's what we have to offer: Competitive pay Paid vacation, holidays, and sick time Comprehensive benefits package, including 401K, medical, dental, and vision care – available from day one Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy Scheduling and management support JCI Employee discount programs (The Loop by Perk Spot) What you will do Under general supervision, the HVAC Service Quality Coordinator-Connected Controls ensures adherence to service quality standards, monitors compliance with safety and operational procedures, and supports continuous improvement initiatives. Responsibilities include tracking quality metrics, auditing service documentation, coordinating corrective actions, and assisting with technician training to maintain high levels of customer satisfaction and operational excellence. You will partner closely with the Service Team Manager and Team Leads to review service performance, identify gaps, and implement quality improvement measures. This role also involves supporting customer feedback processes, managing warranty claims, and ensuring compliance with Johnson Controls’ quality and safety policies. Additionally, you will leverage connected HVAC controls and building automation systems to monitor performance, analyze data trends, and support proactive service strategies. Sales and Engineering Support Responsibilities: Provide sales support to the engineering and sales team during project development. Conduct engineering design reviews and/or financial analysis to ensure accuracy and profitability. Generate take-off plans and specifications for HVAC service projects. Develop and write detailed estimates or proposals for service work. May call on potential customers as directed by sales managers to support business growth. How you will do it Utilize company platforms and Microsoft tools to monitor service quality metrics and compliance reports. Conduct audits of service documentation and verify adherence to standard operating procedures. Track and report on quality KPIs, including first-time fix rates, callbacks, and customer satisfaction scores. Monitor connected HVAC controls and building automation systems to identify performance issues, optimize system functionality, and recommend corrective actions. Coordinate technician training sessions focused on quality standards, connected controls, and best practices. Facilitate corrective action plans for identified service issues and follow up to ensure resolution. Support warranty claim administration and ensure timely processing. Participate in business review meetings, providing insights on quality performance and improvement opportunities. Maintain accurate records of quality inspections, audits, and corrective actions in company systems. Assist with customer surveys and analyze feedback to drive service enhancements. Other duties and administrative activities as assigned.

Requirements

University degree or equivalent experience
Minimum of 3 years of experience in HVAC service operations or related field
Strong organizational skills and attention to detail with the ability to work independently
Excellent interpersonal and communication skills to collaborate effectively with internal teams and customers
Proficient computer skills, including advanced Microsoft Word, Excel, PowerPoint, and data management capabilities
Ability to prioritize tasks based on business impact and influence teams to achieve quality goals
Experience working with connected HVAC controls or building automation systems, including troubleshooting and performance monitoring

Nice To Haves

Associate’s degree or technical certification in HVAC or Quality Management
Experience with quality auditing, compliance programs, and continuous improvement methodologies
Familiarity with project costing principles and service performance analysis
Knowledge of IoT-enabled building systems, remote monitoring tools, and connected services platforms

Responsibilities

Ensure adherence to service quality standards
Monitor compliance with safety and operational procedures
Support continuous improvement initiatives
Track quality metrics
Audit service documentation
Coordinate corrective actions
Assist with technician training
Partner closely with the Service Team Manager and Team Leads to review service performance, identify gaps, and implement quality improvement measures
Support customer feedback processes
Manage warranty claims
Ensure compliance with Johnson Controls’ quality and safety policies
Leverage connected HVAC controls and building automation systems to monitor performance, analyze data trends, and support proactive service strategies
Provide sales support to the engineering and sales team during project development
Conduct engineering design reviews and/or financial analysis to ensure accuracy and profitability
Generate take-off plans and specifications for HVAC service projects
Develop and write detailed estimates or proposals for service work
May call on potential customers as directed by sales managers to support business growth
Utilize company platforms and Microsoft tools to monitor service quality metrics and compliance reports
Conduct audits of service documentation and verify adherence to standard operating procedures
Track and report on quality KPIs, including first-time fix rates, callbacks, and customer satisfaction scores
Monitor connected HVAC controls and building automation systems to identify performance issues, optimize system functionality, and recommend corrective actions
Coordinate technician training sessions focused on quality standards, connected controls, and best practices
Facilitate corrective action plans for identified service issues and follow up to ensure resolution
Support warranty claim administration and ensure timely processing
Participate in business review meetings, providing insights on quality performance and improvement opportunities
Maintain accurate records of quality inspections, audits, and corrective actions in company systems
Assist with customer surveys and analyze feedback to drive service enhancements
Other duties and administrative activities as assigned

Benefits

Competitive pay
Paid vacation, holidays, and sick time
Comprehensive benefits package, including 401K, medical, dental, and vision care – available from day one
Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
Scheduling and management support
JCI Employee discount programs (The Loop by Perk Spot)
Competitive Bonus plan that will take into account individual, group, and corporate performance
Competitive benefits package