HVAC Service Manager

Endless Energy • Marlborough, MA

182d

About The Position

Endless Energy is a well-established, family-owned HVAC and home performance company based in Marlborough, MA. We’ve been serving Massachusetts homeowners for over 40 years with a focus on energy-efficient solutions, including both ducted and ductless air source heat pumps. Our service department works on all types of systems including heat pumps, central AC, natural gas & propane furnaces, boilers, and some limited oil systems as well. As a Mass Save partner, we take pride in delivering top-quality service, smart system design, and long-term value to our customers. We’re looking for a skilled and driven HVAC Service Manager to lead our growing service department. This leadership role oversees a team of four service technicians and one preventative maintenance technician—while also providing direct field support on complex service calls when needed. You’ll play a critical role in ensuring fast, accurate repairs, excellent customer experiences, and strong technical mentorship for the team. This is a great opportunity for a senior-level HVAC technician or lead tech ready to step into management with a company that values expertise, teamwork, and doing right by the customer.

Requirements

• Minimum 4 years of residential HVAC experience, including heat pump systems
• Strong diagnostic and troubleshooting abilities
• EPA Universal Certification
• Prior leadership or supervisory experience preferred
• Excellent communication and interpersonal skills
• Clean driving record and valid driver’s license
• Must pass a background check and drug screening
• Willingness to work some weekends and be part of the on-call rotation

Responsibilities

• Supervise, coach, and support a team of 4 service techs and 1 maintenance tech
• Provide in-field troubleshooting and repair assistance as needed
• Coordinate daily service schedules and prioritize urgent calls
• Maintain high standards for workmanship, professionalism, and customer satisfaction
• Conduct technical training and performance reviews
• Work with internal teams on parts, warranty processing, and system documentation
• Ensure safety procedures and code compliance are followed
• Identify recurring issues and suggest system improvements or service process changes

Benefits

• Competitive pay based on experience
• Full-time role with overtime potential
• Health, dental, and vision insurance
• 401K
• Paid holidays and paid time off
• Company vehicle for field work

What This Job Offers

• Job Type: Full-time
• Career Level: Senior