HVAC Service Manager

One Hour Heating & Air Conditioning of Idaho • Meridian, ID

117d

About The Position

At One Hour we are a growing HVAC company focused on delivering high-quality installation, service, and maintenance for our customers. Our team takes pride in doing the job right the first time, building strong relationships, and providing outstanding customer service. As we expand, we’re looking for a Service Manager who can lead in the field, manage operations, and drive sales growth. The Service Manager is a licensed HVAC technician who works directly in the field while also overseeing day-to-day operations and sales. This role is ideal for a skilled technician who is ready to step into a leadership position, combining technical expertise with customer service, business development, and team management. You’ll be the bridge between our technicians, customers, and ownership. Ensuring jobs are completed efficiently, systems are sold effectively, and operations run smoothly.

Requirements

• Licensed HVAC journeyman (EPA certification required; NATE certification a plus).
• Minimum 5 years of HVAC experience (install, service, troubleshooting).
• Strong communication and customer service skills.
• Proven ability to sell systems, upgrades, or service agreements.
• Leadership skills with the ability to train and mentor others.
• Organized and detail-oriented, comfortable with scheduling software and reporting tools.
• Willingness to participate in on-call rotation.

Responsibilities

• Perform service calls, troubleshooting, maintenance, and assist in installations.
• Lead by example in the field, ensuring top-quality workmanship.
• Train and guide apprentices or junior technicians.
• Ensure compliance with safety, permits, and warranty requirements.
• Participate in an on-call rotation to handle after-hours emergencies.
• Schedule and dispatch service/installation jobs.
• Manage parts ordering, vendor relationships, and inventory.
• Oversee service agreements and ensure commitments are met.
• Track KPIs such as job completion rates, callbacks, and profitability.
• Generate and close sales for HVAC systems, upgrades, and service agreements.
• Build and maintain relationships with property managers, distributors, and customers.
• Prepare accurate estimates and proposals.
• Follow up on leads and ensure customer satisfaction and repeat business.

Benefits

• Bonus based on performance
• Company car
• Company parties
• Competitive salary
• Dental insurance
• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed