HVAC Service Manager

Horne Heating & Air Conditioning • Charlotte, NC

76d • $80,000 - $100,000

About The Position

Horne Heating and Air Conditioning has proudly served the Charlotte Metro area, including parts of North and South Carolina, since 1983. As a family-owned and operated company, we've built our reputation on honesty, opportunity, and neighborly service. With a strong focus on training, development, and employee empowerment, we're committed to helping our team grow while delivering dependable, year-round comfort to our customers. We're looking for a driven and experienced Service Manager to lead our HVAC service department. In this leadership role, you'll oversee day-to-day operations, support and coach technicians in the field, and ensure customer satisfaction remains top priority. You'll work closely with dispatch, manage scheduling accuracy, review performance data, and foster collaboration across departments to achieve company goals.

Requirements

• 8+ years of residential HVAC experience
• At least a year of proven supervisory or team management experience
• Strong mechanical aptitude and problem-solving ability
• Excellent written and verbal communication skills
• Proficient in CRM and reporting tools
• Valid driver's license with a clean driving record
• Self-motivated, organized, and committed to growth

Nice To Haves

• Experience with Service Titan software
• Mechanical, electrical, or plumbing licensure in NC and/or SC

Responsibilities

• Supervise and support daily operations of the service department
• Conduct in-field training and quality control with service technicians
• Maintain strong customer relationships and resolve service-related issues
• Collaborate with dispatch and other department leads for scheduling and workflow optimization
• Review service invoices and warranty claims for accuracy and efficiency
• Track and report departmental performance using CRM tools
• Ensure technicians are trained in both technical and customer service skills
• Drive department profitability and team performance

Benefits

• Medical, dental, vision, and life insurance
• Competitive supplemental insurance plans
• Paid time off, holidays, and your birthday
• Company-provided laptops and monitors
• 401k with 3% full match and partial match on 4-5%
• Professional development, including reimbursement for certifications
• Annual end-of-year party
• Quarterly team-building events
• Quarterly incentives for achieved goals
• Company vehicle

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Specialty Trade Contractors
• Number of Employees: 11-50 employees