HVAC Service Manager

Airtron • West Chester, OH

127d

About The Position

Airtron is looking for a dedicated leader to develop and manage the service and customer service team. This role involves creating and reviewing service and financial KPIs in partnership with the Division VP, providing leadership, training, and coaching to ensure optimal performance of the service team. The position requires addressing performance issues promptly, ensuring compliance with safety standards, and providing regular performance updates to senior management. Responsibilities also include setting work priorities, evaluating workloads, ensuring materials and equipment are ordered for scheduled jobs, and reviewing invoices submitted by field personnel. The leader will ensure that all work meets the highest quality standards, manage the hiring process for new team members, and continually seek ways to improve processes and operations while following all company policies and procedures.

Requirements

• High school diploma or GED equivalent; experience may be substituted for education.
• 10+ years of HVAC or related experience.
• 5+ years of experience leading a team.
• Computer competency, including experience with Microsoft Excel, Word, and Outlook.
• Familiarity with ERP, customer service, or related software.
• Knowledge or aptitude to understand HVAC systems and processes.
• Effective verbal and written communication skills in English.
• Valid driver's license required.
• Ability to work overtime with little notice; weekend hours may occasionally be required.

Nice To Haves

• College degree.
• HVAC business and/or field experience.

Responsibilities

• Leads and develops the service and customer service team.
• Creates and reviews service and financial KPIs with the Division VP.
• Provides leadership, training, and coaching to the service team.
• Addresses performance issues promptly.
• Ensures compliance with safety standards.
• Provides regular performance updates to senior management.
• Sets work priorities and evaluates workloads and schedules.
• Orders and distributes materials and equipment for scheduled jobs.
• Reviews invoices submitted by field personnel for accuracy.
• Ensures timely completion of required training by the team.
• Maintains high quality standards for all work performed.
• Ensures all permits are pulled and inspected as required.
• Monitors the handling of company assets, including trucks and tools.
• Responsible for effective hiring and maintaining adequate staffing.
• Seeks ways to improve processes and operations.
• Follows all company policies and procedures.

Benefits

• Equal opportunity employer.
• Commitment to diversity and inclusion.

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 51-100 employees