JOB SUMMARY: The Service Manager shall incorporate the Fidelity Mechanical Services Vision and Business Strategy by providing “Proactive World Class Service” to the markets served, based on Profitability, Credibility, Employee Base Environment, Customer Service and Quality. To achieve the above mandate, the Service Manager shall maintain planned revenue growth goals, profit goals, and monitor all incoming invoicing to optimize cash flow, review/approve account representative proposed sales, and monitor daily project expenditure vs. budget for the Ashburn, VA Office. ESSENTIAL FUNCTIONS : Ensure Corporate Safety Program Excellence Work directly with the Corporate Safety Manager for all safety related issues Conduct regular Training for Field & Supervisory personnel. Investigate and report of all work-related incidents. Ensure field productivity. Each technician must produce at least $300,000 in Preventative Maintenance and Service Revenue Review service requests, assign technicians, and ensure timely completion of work orders. Monitor technician productivity and provide guidance to optimize service delivery. Monitor key performance indicators (KPIs) related to operational efficiency. Identify training and development needs for the Service Technician. Building Strong Relationships with our Clients and Team Members. Partner with Talent Acquisition team to recruit top talent. Focus on Customer Service Program Excellence. Lead process improvement initiatives, such as adopting new technologies or software for workflow automation in HVAC operations. Coordinate with other departments (e.g., sales, engineering) to ensure integrated project delivery and resolve operational bottlenecks. Provide project related data and designated reports at the monthly ECAC meeting with the President of FMS. Ensure the Fidelity image is at its highest standard by developing consistent inspection programs. Vehicles (washed and repairs provided). Manpower appearances (uniforms) is within acceptable guidelines. Deliver measurable performance improvements. Focus on People, Process and Profit. Provide guidance and direction to Area Field Supervisors to meet the objectives of the HVAC Service Group. All other duties as required. KNOWLEDGE, SKILLS & ABILITIES: Strong business acumen, including a solid understanding of service agreements, an eye for detail and proactive world class service skills. Must have a proven track record of recruiting, leading, developing, and coaching employees, preferably in an HVAC environment. Ability to make decisive independent decisions. Excellent logistics, communication and management skills. Developed computer and organizational skills. Ability to multi-task. Valid driver’s license with MVR that meets company standards. TRAVEL This position requires weekly travel to customers, engineers, and job sites. Regional travel will also be required, including working at off-site promotional events, conferences, trade shows, and recruiting events. WORK ENVIRONMENT This job operates in a professional office environment. Must maintain a high-level of confidentiality regarding projects and policies. Must maintain a professional level of conduct with management, clients, vendors and coworkers. This role routinely uses standard office equipment. This is an exempt position. Based on the needs of the company, you may work in excess of 40 hours a week.